In the future it might be worth taking a picture of exactly what you are selling. I find it annoying when sellers places games other then the one they are selling in the image(s) of their auction. I normally won't buy from sellers with misleading photos or stock photos. You mentioned you've had this issue before, so it might be worth only posting what is for sale in the future.
The buyer was wrong to damage the game in an attempt to get a return.
While i agree with your point, in this instance i think that the feeling of purchasing a crispy fresh out the case game has the added bonus of knowing it will be without flaw and seeing the full case is part of the allure. No pictures of the full case and it's just another sealed game.
This guy is a stupid crook and I'm glad that you won and gave him a lesson, but I will still insist on placing myself in the 'you should have just cancel the transaction (and void the label)' clan.
What helped you is that this guy was particularly idiot. Take this same scenario with a guy that knows better and played it smooth, you might be stuck with a forced return and losing your time (and maybe shipping money).
I didn't win anything yet, they haven't filed a claim and they can't until 5/25. The ebay rep I talked to read all our communications and looked at the crooks pics and mine.
She told me that when a claim is filed, to call ebay back and inform this rep to look at the note she left in the file. She made her decision.
Luckily, I'm not you. I've helped many over the years when I didn't need the money. I need the money now and I'm not letting pieces of shit like that get away with anything.
Taking aside the 'I'm not you' part, well, if he told you in message that he will pull this, you will most probably win, and I hope so 'for you'.
In the future it might be worth taking a picture of exactly what you are selling. I find it annoying when sellers places games other then the one they are selling in the image(s) of their auction. I normally won't buy from sellers with misleading photos or stock photos. You mentioned you've had this issue before, so it might be worth only posting what is for sale in the future.
The buyer was wrong to damage the game in an attempt to get a return.
While i agree with your point, in this instance i think that the feeling of purchasing a crispy fresh out the case game has the added bonus of knowing it will be without flaw and seeing the full case is part of the allure. No pictures of the full case and it's just another sealed game.
agreed. Not to mention, the title of the listing said 1 game, I'm not sure how you could argue against that
To me, Tim's terms are pretty clear all around. States that only 1 game is for sale, and no returns accepted. Simple enough, took me like a few seconds to look at that. Anything I buy, I make sure I damn well want it, and that means finding all the info around it first (reading the description, asking questions, etc.), especially if I'm gonna drop a hundred or two.
However, there are people out there who don't want to take the time and read, inspect or ask questions and much rather go solely by image and price.
So Tim: If you ever feel the need to try to spell it out for those kind of people, I can help you out if you need it. It'll take me moments in Photoshop, and I can more than likely get back to you on that same day. Just hit me up in a PM, man.
An example of something I could do could be something like this:
It still shows the box it came from, and gets the point across to the people who can't read.
What a jerk move, but it isn't unheard of. While I understand your moral ground standing, I totally don't see this as a good use of time. If someone asks me to cancel an auction and it isn't at the post office yet, I just backtrack and get the money/fees back to avoid messes like this. It sucks, but its part of being a seller. Also, I tend to think the buyer isn't going to learn anything from you fighting back at this. If you and they call eBay and complain enough, you'll both just get your money back in my understanding of it.
The person wanted to cancel the auction but was to late because I already printed the label. We had a go around thru eBay messages. I was told when they get the game they will do a return. I informed the crook, you can try that, but, eBay has already sided with my on other exact circumstances.
It wasn't too late, you could have voided the label, canceled the transaction and recouped all fees. Not that you should bend over for buyers but it was possible and not "too late".
Two things come to mind. 1) Would you rather be right or happy? and 2) Pick your battles.
I had a buyer buy a $120 game last week, pay, then message me 8 hours later (after I printed a label) saying "my boyfriend got this for my birthday already, I need to return". I was annoyed, sent transaction cancellation, refunded them (you get ebay / Paypal fees back with a cancellation), voided label and added to blocked list. Relisted and it sold for $120 to someone else 2 days later.
Moral of the story, if you try to force a buyer to follow through on something they don't want, then you are going to have a ton of headaches. I also wouldn't place my money in the hands of an eBay dispute willingly, but if you have the time / desire to argue with idiotic buyers then so be it. I learned long ago to pick my battles and a minor annoyance (with no money lost) is way better than stress haggling with ebay and possibly losing money.
Truth. Trying to teach the buyer a pointless "lesson" is only going to give you heartburn and make you look bad as a seller. Amazon didn't get their reputation for good customer service by trying to teach buyers "lessons."
Yes there are. I'm going to contact a mod and see if they can lock this thread so I can start over. I will be supplying all the messages between myself and this crook. All messages bewteen myself and ebay. I will also be adding the FBI complaint...
Comments
In the future it might be worth taking a picture of exactly what you are selling. I find it annoying when sellers places games other then the one they are selling in the image(s) of their auction. I normally won't buy from sellers with misleading photos or stock photos. You mentioned you've had this issue before, so it might be worth only posting what is for sale in the future.
The buyer was wrong to damage the game in an attempt to get a return.
While i agree with your point, in this instance i think that the feeling of purchasing a crispy fresh out the case game has the added bonus of knowing it will be without flaw and seeing the full case is part of the allure. No pictures of the full case and it's just another sealed game.
Originally posted by: atwoodtm
Originally posted by: guillavoie
This guy is a stupid crook and I'm glad that you won and gave him a lesson, but I will still insist on placing myself in the 'you should have just cancel the transaction (and void the label)' clan.
What helped you is that this guy was particularly idiot. Take this same scenario with a guy that knows better and played it smooth, you might be stuck with a forced return and losing your time (and maybe shipping money).
I didn't win anything yet, they haven't filed a claim and they can't until 5/25. The ebay rep I talked to read all our communications and looked at the crooks pics and mine.
She told me that when a claim is filed, to call ebay back and inform this rep to look at the note she left in the file. She made her decision.
Luckily, I'm not you. I've helped many over the years when I didn't need the money. I need the money now and I'm not letting pieces of shit like that get away with anything.
Taking aside the 'I'm not you' part, well, if he told you in message that he will pull this, you will most probably win, and I hope so 'for you'.
In the future it might be worth taking a picture of exactly what you are selling. I find it annoying when sellers places games other then the one they are selling in the image(s) of their auction. I normally won't buy from sellers with misleading photos or stock photos. You mentioned you've had this issue before, so it might be worth only posting what is for sale in the future.
The buyer was wrong to damage the game in an attempt to get a return.
While i agree with your point, in this instance i think that the feeling of purchasing a crispy fresh out the case game has the added bonus of knowing it will be without flaw and seeing the full case is part of the allure. No pictures of the full case and it's just another sealed game.
agreed. Not to mention, the title of the listing said 1 game, I'm not sure how you could argue against that
To me, Tim's terms are pretty clear all around. States that only 1 game is for sale, and no returns accepted. Simple enough, took me like a few seconds to look at that. Anything I buy, I make sure I damn well want it, and that means finding all the info around it first (reading the description, asking questions, etc.), especially if I'm gonna drop a hundred or two.
However, there are people out there who don't want to take the time and read, inspect or ask questions and much rather go solely by image and price.
So Tim: If you ever feel the need to try to spell it out for those kind of people, I can help you out if you need it. It'll take me moments in Photoshop, and I can more than likely get back to you on that same day. Just hit me up in a PM, man.
An example of something I could do could be something like this:
It still shows the box it came from, and gets the point across to the people who can't read.
I sold this game as a 2nd chance offer.
http://www.ebay.com/itm/262992618953?ssPageName=STRK:MESOX:I...
The person wanted to cancel the auction but was to late because I already printed the label. We had a go around thru eBay messages. I was told when they get the game they will do a return. I informed the crook, you can try that, but, eBay has already sided with my on other exact circumstances.
It wasn't too late, you could have voided the label, canceled the transaction and recouped all fees. Not that you should bend over for buyers but it was possible and not "too late".
Two things come to mind. 1) Would you rather be right or happy? and 2) Pick your battles.
I had a buyer buy a $120 game last week, pay, then message me 8 hours later (after I printed a label) saying "my boyfriend got this for my birthday already, I need to return". I was annoyed, sent transaction cancellation, refunded them (you get ebay / Paypal fees back with a cancellation), voided label and added to blocked list. Relisted and it sold for $120 to someone else 2 days later.
Moral of the story, if you try to force a buyer to follow through on something they don't want, then you are going to have a ton of headaches. I also wouldn't place my money in the hands of an eBay dispute willingly, but if you have the time / desire to argue with idiotic buyers then so be it. I learned long ago to pick my battles and a minor annoyance (with no money lost) is way better than stress haggling with ebay and possibly losing money.
Truth. Trying to teach the buyer a pointless "lesson" is only going to give you heartburn and make you look bad as a seller. Amazon didn't get their reputation for good customer service by trying to teach buyers "lessons."
Any updates!?
Yes there are. I'm going to contact a mod and see if they can lock this thread so I can start over. I will be supplying all the messages between myself and this crook. All messages bewteen myself and ebay. I will also be adding the FBI complaint...