If youve had different results you are a very lucky SOB and its not typical
Id need to hear in detail each case, because if there is a reason you are winning a case, it would be obvious after hearing. There are cases you can win. But not in this atwood case. You wont ever win.
You asked for an example. Here are the details from one.
We had a new Bambi Disney movie traded in to the store. I opened the movie to use the Disney reward points and then sold it as used but in mint condition. The buyer said neither disc would play. If I accept the return then I admit fault and I have to pay shipping both ways for a disc that I know works. I fought the case and Ebay refunded the buyer but did not hold it against me.
eBay Customer Support has refunded the buyer.
We're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.
You were not found at fault.
Any remaining funds from this transaction are available
Here's what happened
Sep. 17 :
The case was resolved
Sep. 17 :
Case opened
Comments
I have a hard time understanding how two official discs from Disney both in mint condition could BOTH be defective. Tell me what to do here.
Sep. 15 :
The buyer sent you a message
Comments
they don't work
Sep. 13 :
You sent a message
Comments
There is more than one type of dvd format. Some dvds for example are what is called a dual layer format DVD and it require a stronger laser. A dvd player with a weak laser will continue to play single layer format but may no longer play dual layer format discs. I'm not sure if this movie was produced as a single or dual layer but it should say so on the back of the box. Please make sure the discs are free from fingerprints and try this dvd on another dvd player first. The odds of 2 dvds both in perfect condition being defective is very small. Esp from a quality company like Disney.
Sep. 13 :
The buyer sent you a message
Comments
I have tried to play both DVD's and they both cut off. non of my other DVD's do this. so these are defective. very disappointed.
Sep. 11 :
You sent a message
Comments
This was a new dvd that I opened just prior to selling so I could take the code points. The discs were in like new condition. Are you sure this is for the right item? Here is my points total from my Disney Movie Rewards account. Bambi Diamond Edition DVD Points earned: 100 Aug-25-2016 Code: IB8NXX1EOGH
Sep. 11 :
The buyer requested a return
Comments
this DVD is defective. It shuts off in the middle of the movie
If youve had different results you are a very lucky SOB and its not typical
Id need to hear in detail each case, because if there is a reason you are winning a case, it would be obvious after hearing. There are cases you can win. But not in this atwood case. You wont ever win.
You asked for an example. Here are the details from one.
We had a new Bambi Disney movie traded in to the store. I opened the movie to use the Disney reward points and then sold it as used but in mint condition. The buyer said neither disc would play. If I accept the return then I admit fault and I have to pay shipping both ways for a disc that I know works. I fought the case and Ebay refunded the buyer but did not hold it against me.
eBay Customer Support has refunded the buyer.
We're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.
You were not found at fault.
Any remaining funds from this transaction are available
Here's what happened
Sep. 17 :
The case was resolved
Sep. 17 :
Case opened
Comments
I have a hard time understanding how two official discs from Disney both in mint condition could BOTH be defective. Tell me what to do here.
Sep. 15 :
The buyer sent you a message
Comments
they don't work
Sep. 13 :
You sent a message
Comments
There is more than one type of dvd format. Some dvds for example are what is called a dual layer format DVD and it require a stronger laser. A dvd player with a weak laser will continue to play single layer format but may no longer play dual layer format discs. I'm not sure if this movie was produced as a single or dual layer but it should say so on the back of the box. Please make sure the discs are free from fingerprints and try this dvd on another dvd player first. The odds of 2 dvds both in perfect condition being defective is very small. Esp from a quality company like Disney.
Sep. 13 :
The buyer sent you a message
Comments
I have tried to play both DVD's and they both cut off. non of my other DVD's do this. so these are defective. very disappointed.
Sep. 11 :
You sent a message
Comments
This was a new dvd that I opened just prior to selling so I could take the code points. The discs were in like new condition. Are you sure this is for the right item? Here is my points total from my Disney Movie Rewards account. Bambi Diamond Edition DVD Points earned: 100 Aug-25-2016 Code: IB8NXX1EOGH
Sep. 11 :
The buyer requested a return
Comments
this DVD is defective. It shuts off in the middle of the movie
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
The title and listing is confusing. The description is totally clear with the bright red text and everything. But aside from intent (because I don't think you're trying to con your buyers) how is this auction really different from that lady who lists Nintendo Power #1 and sends out a few loose pages? Both examples have misleading photos and titles, but very clear descriptions.
The buyer was wrong to damage the game, but I can see how they might have felt cheated and consequently felt their actions were (dishonestly) warranted, especially if they thought there was no other way to get their money back. $100 is not a small amount to just write off on a bad purchase (at least not for everyone). The situation sucks, but I can see how the buyer and seller were both frustrated and let their anger control the situation. Personally if I were selling that game I'd title it something like NEW SEALED GAME SINGLE COPY (CASE NOT INCLUDED) [I realize the auction states 1 GAME but it's easy to overlook]. I'd also make sure to include front and back photos of the game by itself in addition to the shot of the game in front of the case. More photos just equals more protection for you, and helps sell the auction to smarter, more cautious buyers (the kind that don't immediately panic and demand their money back).
These may be valid points on how to reduce problems in the future but the case wasn't opened on this. The case was opened on the game being smashed. How does one prevent that ?
-
You mean besides not selling on ebay?
I don't think you really can eliminate the risk, just reduce it.
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
I can only speak for myself but it has to be more than luck. We sells lots of items on multiple accounts and have 100% feedback on each one. Whenever I have problem and it is clearly a case of a buyer trying to get over on us I've called Ebay and resolved it except for the one time that I did not call until the case was closed.
Here is the SNES game that was tested and working with pictures sold to an overseas buyer.
Case opened on:Oct 26, 2016
Buyer: (removed)
Problem:Item not as described
The buyer has escalated the case to eBay Customer Support.Oct 26, 2016 at 10:58 AM
eBay Customer Support has made a final decision and the case is closed.
Oct 26, 2016 at 11:11 AM
eBay Customer Support comments:
Based on information provided in the case, the item may no longer be in the same condition it was sent to the buyer. The buyer won't be able to return this item for a refund. You don't need to do anything else. Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favor.
Transaction information:
Any remaining funds from this PayPal transaction are available
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
I can only speak for myself but it has to be more than luck. We sells lots of items on multiple accounts and have 100% feedback on each one. Whenever I have problem and it is clearly a case of a buyer trying to get over on us I've called Ebay and resolved it except for the one time that I did not call until the case was closed.
Here is the SNES game that was tested and working with pictures sold to an overseas buyer.
Case opened on:Oct 26, 2016
Buyer: (removed)
Problem:Item not as described
The buyer has escalated the case to eBay Customer Support.Oct 26, 2016 at 10:58 AM
eBay Customer Support has made a final decision and the case is closed.
Oct 26, 2016 at 11:11 AM
eBay Customer Support comments:
Based on information provided in the case, the item may no longer be in the same condition it was sent to the buyer. The buyer won't be able to return this item for a refund. You don't need to do anything else. Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favor.
Transaction information:
Any remaining funds from this PayPal transaction are available
From ebay's perspective, there is virtually no way for them to know who is at fault when an item is damaged. Maybe the seller damages an item. Maybe the buyer damages it. Maybe it gets damaged during shipment. Without definitive proof of wrongdoing by the buyer, it doesn't surprise me that they wouldn't side with a seller in a situation where a buyer says an item is damaged. If they were to 'side with the seller' in this case, it would basically be them telling Mrs. Jill, that she deliberately damaged an item and for that reason should not receive a refund. What possible evidence do they have to make that claim? Think about the flip-side of this situation where you buy something on ebay and it is damaged, and then when you try to return it, ebay sides with the seller saying you must have damaged the item. Most people would be furious or at least demand some kind of proof. Even if the seller has a video of them sealing the package and dropping it off at the post-office, it still doesn't prove when the damage occurred. It could have been damaged in-transit - in which case your ONLY recourse (in my experience) is having insurance. As a seller, you are responsible for the item until it reaches the end-user, including the item's journey through a carrier.
This is why I add insurance for items over $xxx value. That way if something happens and the buyer claims it was damaged, we can at least file an insurance claim. Some people don't want to do this and choose to self-insure. Which is fine too. I essentially self-insure for very minor things but then get insurance for larger items.
I'm not saying this whole situation is right or great, but just pointing out some reasons why it may have gone the way it did, and hopefully things like this can be a learning experience for other people on ways to avoid issues.
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
I can only speak for myself but it has to be more than luck. We sells lots of items on multiple accounts and have 100% feedback on each one. Whenever I have problem and it is clearly a case of a buyer trying to get over on us I've called Ebay and resolved it except for the one time that I did not call until the case was closed.
Here is the SNES game that was tested and working with pictures sold to an overseas buyer.
Case opened on:Oct 26, 2016
Buyer: (removed)
Problem:Item not as described
The buyer has escalated the case to eBay Customer Support.Oct 26, 2016 at 10:58 AM
eBay Customer Support has made a final decision and the case is closed.
Oct 26, 2016 at 11:11 AM
eBay Customer Support comments:
Based on information provided in the case, the item may no longer be in the same condition it was sent to the buyer. The buyer won't be able to return this item for a refund. You don't need to do anything else. Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favor.
Transaction information:
Any remaining funds from this PayPal transaction are available
do you do the global shipping program?
Yes the only way I ship overseas games is with the global shipping program. This game was shipped to an overseas buyer using that program.
From ebay's perspective, there is virtually no way for them to know who is at fault when an item is damaged. Maybe the seller damages an item. Maybe the buyer damages it. Maybe it gets damaged during shipment. Without definitive proof of wrongdoing by the buyer, it doesn't surprise me that they wouldn't side with a seller in a situation where a buyer says an item is damaged. If they were to 'side with the seller' in this case, it would basically be them telling Mrs. Jill, that she deliberately damaged an item and for that reason should not receive a refund. What possible evidence do they have to make that claim? Think about the flip-side of this situation where you buy something on ebay and it is damaged, and then when you try to return it, ebay sides with the seller saying you must have damaged the item. Most people would be furious or at least demand some kind of proof. Even if the seller has a video of them sealing the package and dropping it off at the post-office, it still doesn't prove when the damage occurred. It could have been damaged in-transit - in which case your ONLY recourse (in my experience) is having insurance. As a seller, you are responsible for the item until it reaches the end-user, including the item's journey through a carrier.
This is why I add insurance for items over $xxx value. That way if something happens and the buyer claims it was damaged, we can at least file an insurance claim. Some people don't want to do this and choose to self-insure. Which is fine too. I essentially self-insure for very minor things but then get insurance for larger items.
I'm not saying this whole situation is right or great, but just pointing out some reasons why it may have gone the way it did, and hopefully things like this can be a learning experience for other people on ways to avoid issues.
Ebay should have looked at the buyers messages both before and after and seen the truth. The complaints before it was mailed. Then you have a picture of the unopened box. Then even after the case was settled the buyer isn't complaining about the condition of the game when it arrived but the way it was listed. If you have to make a guess at who is telling the truth you wouldn't have to guess too hard.
Perhaps we would have listed it clearer than he did. Perhaps he should have just refunded the buyer and moved on as many of us would have. That doesn't change the fact that once it was shipped the buyer is in the wrong in this case.
If the buyer intentionally damaged the item because they were upset with this situation, or for any reason really, then yes, that is absolutely a really crappy thing to do and that is the wrong and inappropriate way to deal with this, in my opinion. I'm not trying to criticize what the OP did or didn't do, that is not my intention. But rather to have a discussion and help educate people on some ways to hopefully learn from this and avoid some future issues. And to help people understand why ebay may act in certain ways.
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
I can only speak for myself but it has to be more than luck. We sells lots of items on multiple accounts and have 100% feedback on each one. Whenever I have problem and it is clearly a case of a buyer trying to get over on us I've called Ebay and resolved it except for the one time that I did not call until the case was closed.
Here is the SNES game that was tested and working with pictures sold to an overseas buyer.
Case opened on:Oct 26, 2016
Buyer: (removed)
Problem:Item not as described
The buyer has escalated the case to eBay Customer Support.Oct 26, 2016 at 10:58 AM
eBay Customer Support has made a final decision and the case is closed.
Oct 26, 2016 at 11:11 AM
eBay Customer Support comments:
Based on information provided in the case, the item may no longer be in the same condition it was sent to the buyer. The buyer won't be able to return this item for a refund. You don't need to do anything else. Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. Note: It may take up to 24 hours for these updates to reflect in your Seller Dashboard.
Final decision:
This case was found in your favor.
Transaction information:
Any remaining funds from this PayPal transaction are available
do you do the global shipping program?
Yes the only way I ship overseas games is with the global shipping program. This game was shipped to an overseas buyer using that program.
If the buyer intentionally damaged the item because they were upset with this situation, or for any reason really, then yes, that is absolutely a really crappy thing to do and that is the wrong and inappropriate way to deal with this, in my opinion. I'm not trying to criticize what the OP did or didn't do, that is not my intention. But rather to have a discussion and help educate people on some ways to hopefully learn from this and avoid some future issues. And to help people understand why ebay may act in certain ways.
I would guess that the seller will list things a little different from now on. We have all tweaked the way we do things as we encounter issues over the years. It will certainly reduce the number of issues I am sure. You want your buyers to be happy. However, that doesn't stop someone from pulling the same bs. You can do things perfectly and still have these types of problems.
From ebay's perspective, there is virtually no way for them to know who is at fault when an item is damaged. Maybe the seller damages an item. Maybe the buyer damages it. Maybe it gets damaged during shipment. Without definitive proof of wrongdoing by the buyer, it doesn't surprise me that they wouldn't side with a seller in a situation where a buyer says an item is damaged. If they were to 'side with the seller' in this case, it would basically be them telling Mrs. Jill, that she deliberately damaged an item and for that reason should not receive a refund. What possible evidence do they have to make that claim? Think about the flip-side of this situation where you buy something on ebay and it is damaged, and then when you try to return it, ebay sides with the seller saying you must have damaged the item. Most people would be furious or at least demand some kind of proof. Even if the seller has a video of them sealing the package and dropping it off at the post-office, it still doesn't prove when the damage occurred. It could have been damaged in-transit - in which case your ONLY recourse (in my experience) is having insurance. As a seller, you are responsible for the item until it reaches the end-user, including the item's journey through a carrier.
The crook provided the proof it didn't get damaged during shipping. The box was undamaged and not even opened when the crook took the picture for this, "not as described case. This was premeditated on the crooks part....
There is a possibility I had a run in with this crook years ago (jillygames). 6/2003, I won a Brand new sealed Final Fantasy 7 game. The seller never shipped, I filed a paypal claim, the seller sent an certified letter with a blank piece of paper in it. I opened this letter infront of the postman. I called and told them everything, I even provided a picture of the letter and the bitch still won... Researching....
From ebay's perspective, there is virtually no way for them to know who is at fault when an item is damaged. Maybe the seller damages an item. Maybe the buyer damages it. Maybe it gets damaged during shipment. Without definitive proof of wrongdoing by the buyer, it doesn't surprise me that they wouldn't side with a seller in a situation where a buyer says an item is damaged. If they were to 'side with the seller' in this case, it would basically be them telling Mrs. Jill, that she deliberately damaged an item and for that reason should not receive a refund. What possible evidence do they have to make that claim? Think about the flip-side of this situation where you buy something on ebay and it is damaged, and then when you try to return it, ebay sides with the seller saying you must have damaged the item. Most people would be furious or at least demand some kind of proof. Even if the seller has a video of them sealing the package and dropping it off at the post-office, it still doesn't prove when the damage occurred. It could have been damaged in-transit - in which case your ONLY recourse (in my experience) is having insurance. As a seller, you are responsible for the item until it reaches the end-user, including the item's journey through a carrier.
The crook provided the proof it didn't get damaged during shipping. The box was undamaged and not even opened when the crook took the picture for this, "not as described case. This was premeditated on the crooks part....
People are scumbags. I stopped selling on eBay and only sell on here, local Facebook groups, and Craigslist now. I miss the good ole days when eBay didn't suck.
If the buyer intentionally damaged the item because they were upset with this situation, or for any reason really, then yes, that is absolutely a really crappy thing to do and that is the wrong and inappropriate way to deal with this, in my opinion. I'm not trying to criticize what the OP did or didn't do, that is not my intention. But rather to have a discussion and help educate people on some ways to hopefully learn from this and avoid some future issues. And to help people understand why ebay may act in certain ways.
I would guess that the seller will list things a little different from now on. We have all tweaked the way we do things as we encounter issues over the years. It will certainly reduce the number of issues I am sure. You want your buyers to be happy. However, that doesn't stop someone from pulling the same bs. You can do things perfectly and still have these types of problems.
Now that you've posted your address, can Pat and Ian finally have someone deliver you sandwiches?
Fat chance of that happening! Funny story; When Pat did the 2nd podcast, he mentioned he might need a new pair of boxer shorts. When I sent him the posters, I also sent him a used pair of old boxers.
Common sense just isn't so common. I haven't sold anything major on eBay yet, but I'm not looking forward to dealing with people like this, or the eBay reps who make decisions like this.
Now that you've posted your address, can Pat and Ian finally have someone deliver you sandwiches?
Fat chance of that happening! Funny story; When Pat did the 2nd podcast, he mentioned he might need a new pair of boxer shorts. When I sent him the posters, I also sent him a used pair of old boxers.
I would have blurred out the address, even if it was a former one Tim...
Why? I'm armed, dangerous and waiting! Do you like my mailbox? I'll know when someone is close.
I'll sneak in like Solid Snake from Metal Gear under an empty Stadium Events marked shipping crate.
Don't push the wrong button or the delivery truch will transport you to hell.
To be fair we all give out our addresses to strangers every time we buy or trade anything in this hobby. Unless you have a PO Box they're not exactly top secret info.
I would have blurred out the address, even if it was a former one Tim...
Why? I'm armed, dangerous and waiting! Do you like my mailbox? I'll know when someone is close.
I'll sneak in like Solid Snake from Metal Gear under an empty Stadium Events marked shipping crate.
Don't push the wrong button or the delivery truch will transport you to hell.
To be fair we all give out our addresses to strangers every time we buy or trade anything in this hobby. Unless you have a PO Box they're not exactly top secret info.
Comments
Good luck getting this mess sorted out. I've encountered the biggest idiots selling on eBay.
Hopefully at some point you can provide a username so they can be added to my list of blocked people.
It was provided in my original thread. Look and you shall see.
Ahh. Okay, I read through it but must have missed that.
If youve had different results you are a very lucky SOB and its not typical
Id need to hear in detail each case, because if there is a reason you are winning a case, it would be obvious after hearing. There are cases you can win. But not in this atwood case. You wont ever win.
You asked for an example. Here are the details from one.
We had a new Bambi Disney movie traded in to the store. I opened the movie to use the Disney reward points and then sold it as used but in mint condition. The buyer said neither disc would play. If I accept the return then I admit fault and I have to pay shipping both ways for a disc that I know works. I fought the case and Ebay refunded the buyer but did not hold it against me.
eBay Customer Support has refunded the buyer.
You were not found at fault.
Any remaining funds from this transaction are available
If youve had different results you are a very lucky SOB and its not typical
Id need to hear in detail each case, because if there is a reason you are winning a case, it would be obvious after hearing. There are cases you can win. But not in this atwood case. You wont ever win.
You asked for an example. Here are the details from one.
We had a new Bambi Disney movie traded in to the store. I opened the movie to use the Disney reward points and then sold it as used but in mint condition. The buyer said neither disc would play. If I accept the return then I admit fault and I have to pay shipping both ways for a disc that I know works. I fought the case and Ebay refunded the buyer but did not hold it against me.
eBay Customer Support has refunded the buyer.
You were not found at fault.
Any remaining funds from this transaction are available
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
The title and listing is confusing. The description is totally clear with the bright red text and everything. But aside from intent (because I don't think you're trying to con your buyers) how is this auction really different from that lady who lists Nintendo Power #1 and sends out a few loose pages? Both examples have misleading photos and titles, but very clear descriptions.
The buyer was wrong to damage the game, but I can see how they might have felt cheated and consequently felt their actions were (dishonestly) warranted, especially if they thought there was no other way to get their money back. $100 is not a small amount to just write off on a bad purchase (at least not for everyone). The situation sucks, but I can see how the buyer and seller were both frustrated and let their anger control the situation. Personally if I were selling that game I'd title it something like NEW SEALED GAME SINGLE COPY (CASE NOT INCLUDED) [I realize the auction states 1 GAME but it's easy to overlook]. I'd also make sure to include front and back photos of the game by itself in addition to the shot of the game in front of the case. More photos just equals more protection for you, and helps sell the auction to smarter, more cautious buyers (the kind that don't immediately panic and demand their money back).
These may be valid points on how to reduce problems in the future but the case wasn't opened on this. The case was opened on the game being smashed. How does one prevent that ?
-
You mean besides not selling on ebay?
I don't think you really can eliminate the risk, just reduce it.
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
I can only speak for myself but it has to be more than luck. We sells lots of items on multiple accounts and have 100% feedback on each one. Whenever I have problem and it is clearly a case of a buyer trying to get over on us I've called Ebay and resolved it except for the one time that I did not call until the case was closed.
Here is the SNES game that was tested and working with pictures sold to an overseas buyer.
Case opened on:Oct 26, 2016
Buyer: (removed)
Problem:Item not as described
The buyer has escalated the case to eBay Customer Support.Oct 26, 2016 at 10:58 AM
eBay Customer Support has made a final decision and the case is closed.
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
I can only speak for myself but it has to be more than luck. We sells lots of items on multiple accounts and have 100% feedback on each one. Whenever I have problem and it is clearly a case of a buyer trying to get over on us I've called Ebay and resolved it except for the one time that I did not call until the case was closed.
Here is the SNES game that was tested and working with pictures sold to an overseas buyer.
Case opened on:Oct 26, 2016
Buyer: (removed)
Problem:Item not as described
The buyer has escalated the case to eBay Customer Support.Oct 26, 2016 at 10:58 AM
eBay Customer Support has made a final decision and the case is closed.
do you do the global shipping program?
This is why I add insurance for items over $xxx value. That way if something happens and the buyer claims it was damaged, we can at least file an insurance claim. Some people don't want to do this and choose to self-insure. Which is fine too. I essentially self-insure for very minor things but then get insurance for larger items.
I'm not saying this whole situation is right or great, but just pointing out some reasons why it may have gone the way it did, and hopefully things like this can be a learning experience for other people on ways to avoid issues.
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
I can only speak for myself but it has to be more than luck. We sells lots of items on multiple accounts and have 100% feedback on each one. Whenever I have problem and it is clearly a case of a buyer trying to get over on us I've called Ebay and resolved it except for the one time that I did not call until the case was closed.
Here is the SNES game that was tested and working with pictures sold to an overseas buyer.
Case opened on:Oct 26, 2016
Buyer: (removed)
Problem:Item not as described
The buyer has escalated the case to eBay Customer Support.Oct 26, 2016 at 10:58 AM
eBay Customer Support has made a final decision and the case is closed.
do you do the global shipping program?
Yes the only way I ship overseas games is with the global shipping program. This game was shipped to an overseas buyer using that program.
From ebay's perspective, there is virtually no way for them to know who is at fault when an item is damaged. Maybe the seller damages an item. Maybe the buyer damages it. Maybe it gets damaged during shipment. Without definitive proof of wrongdoing by the buyer, it doesn't surprise me that they wouldn't side with a seller in a situation where a buyer says an item is damaged. If they were to 'side with the seller' in this case, it would basically be them telling Mrs. Jill, that she deliberately damaged an item and for that reason should not receive a refund. What possible evidence do they have to make that claim? Think about the flip-side of this situation where you buy something on ebay and it is damaged, and then when you try to return it, ebay sides with the seller saying you must have damaged the item. Most people would be furious or at least demand some kind of proof. Even if the seller has a video of them sealing the package and dropping it off at the post-office, it still doesn't prove when the damage occurred. It could have been damaged in-transit - in which case your ONLY recourse (in my experience) is having insurance. As a seller, you are responsible for the item until it reaches the end-user, including the item's journey through a carrier.
This is why I add insurance for items over $xxx value. That way if something happens and the buyer claims it was damaged, we can at least file an insurance claim. Some people don't want to do this and choose to self-insure. Which is fine too. I essentially self-insure for very minor things but then get insurance for larger items.
I'm not saying this whole situation is right or great, but just pointing out some reasons why it may have gone the way it did, and hopefully things like this can be a learning experience for other people on ways to avoid issues.
Ebay should have looked at the buyers messages both before and after and seen the truth. The complaints before it was mailed. Then you have a picture of the unopened box. Then even after the case was settled the buyer isn't complaining about the condition of the game when it arrived but the way it was listed. If you have to make a guess at who is telling the truth you wouldn't have to guess too hard.
Perhaps we would have listed it clearer than he did. Perhaps he should have just refunded the buyer and moved on as many of us would have. That doesn't change the fact that once it was shipped the buyer is in the wrong in this case.
Wait BuyAtari, you didn't get the FBI involved?!?
I did once.
When someone tried to scam me on an XBox 360 days after launch.
Thet is literally the luckiest thing ive ever seen. Ive fought the exact same type of returns. I lost every time and was forced to accept the return. That is literally a miracle you won that. That is not how ive ever been dealt with even with proof.
I can only speak for myself but it has to be more than luck. We sells lots of items on multiple accounts and have 100% feedback on each one. Whenever I have problem and it is clearly a case of a buyer trying to get over on us I've called Ebay and resolved it except for the one time that I did not call until the case was closed.
Here is the SNES game that was tested and working with pictures sold to an overseas buyer.
Case opened on:Oct 26, 2016
Buyer: (removed)
Problem:Item not as described
The buyer has escalated the case to eBay Customer Support.Oct 26, 2016 at 10:58 AM
eBay Customer Support has made a final decision and the case is closed.
do you do the global shipping program?
Yes the only way I ship overseas games is with the global shipping program. This game was shipped to an overseas buyer using that program.
that explains why you win overseas cases then.
If the buyer intentionally damaged the item because they were upset with this situation, or for any reason really, then yes, that is absolutely a really crappy thing to do and that is the wrong and inappropriate way to deal with this, in my opinion. I'm not trying to criticize what the OP did or didn't do, that is not my intention. But rather to have a discussion and help educate people on some ways to hopefully learn from this and avoid some future issues. And to help people understand why ebay may act in certain ways.
I would guess that the seller will list things a little different from now on. We have all tweaked the way we do things as we encounter issues over the years. It will certainly reduce the number of issues I am sure. You want your buyers to be happy. However, that doesn't stop someone from pulling the same bs. You can do things perfectly and still have these types of problems.
do you do the global shipping program?
Yes the only way I ship overseas games is with the global shipping program. This game was shipped to an overseas buyer using that program.
that explains why you win overseas cases then.
Learned my lesson on shipping overseas years ago.
From ebay's perspective, there is virtually no way for them to know who is at fault when an item is damaged. Maybe the seller damages an item. Maybe the buyer damages it. Maybe it gets damaged during shipment. Without definitive proof of wrongdoing by the buyer, it doesn't surprise me that they wouldn't side with a seller in a situation where a buyer says an item is damaged. If they were to 'side with the seller' in this case, it would basically be them telling Mrs. Jill, that she deliberately damaged an item and for that reason should not receive a refund. What possible evidence do they have to make that claim? Think about the flip-side of this situation where you buy something on ebay and it is damaged, and then when you try to return it, ebay sides with the seller saying you must have damaged the item. Most people would be furious or at least demand some kind of proof. Even if the seller has a video of them sealing the package and dropping it off at the post-office, it still doesn't prove when the damage occurred. It could have been damaged in-transit - in which case your ONLY recourse (in my experience) is having insurance. As a seller, you are responsible for the item until it reaches the end-user, including the item's journey through a carrier.
The crook provided the proof it didn't get damaged during shipping. The box was undamaged and not even opened when the crook took the picture for this, "not as described case. This was premeditated on the crooks part....
From ebay's perspective, there is virtually no way for them to know who is at fault when an item is damaged. Maybe the seller damages an item. Maybe the buyer damages it. Maybe it gets damaged during shipment. Without definitive proof of wrongdoing by the buyer, it doesn't surprise me that they wouldn't side with a seller in a situation where a buyer says an item is damaged. If they were to 'side with the seller' in this case, it would basically be them telling Mrs. Jill, that she deliberately damaged an item and for that reason should not receive a refund. What possible evidence do they have to make that claim? Think about the flip-side of this situation where you buy something on ebay and it is damaged, and then when you try to return it, ebay sides with the seller saying you must have damaged the item. Most people would be furious or at least demand some kind of proof. Even if the seller has a video of them sealing the package and dropping it off at the post-office, it still doesn't prove when the damage occurred. It could have been damaged in-transit - in which case your ONLY recourse (in my experience) is having insurance. As a seller, you are responsible for the item until it reaches the end-user, including the item's journey through a carrier.
The crook provided the proof it didn't get damaged during shipping. The box was undamaged and not even opened when the crook took the picture for this, "not as described case. This was premeditated on the crooks part....
People are scumbags. I stopped selling on eBay and only sell on here, local Facebook groups, and Craigslist now. I miss the good ole days when eBay didn't suck.
I would have blurred out the address, even if it was a former one Tim...
Why? I'm armed, dangerous and waiting! Do you like my mailbox? I'll know when someone is close.
If the buyer intentionally damaged the item because they were upset with this situation, or for any reason really, then yes, that is absolutely a really crappy thing to do and that is the wrong and inappropriate way to deal with this, in my opinion. I'm not trying to criticize what the OP did or didn't do, that is not my intention. But rather to have a discussion and help educate people on some ways to hopefully learn from this and avoid some future issues. And to help people understand why ebay may act in certain ways.
I would guess that the seller will list things a little different from now on. We have all tweaked the way we do things as we encounter issues over the years. It will certainly reduce the number of issues I am sure. You want your buyers to be happy. However, that doesn't stop someone from pulling the same bs. You can do things perfectly and still have these types of problems.
Yes, I will smash the damn game first.
I would have blurred out the address, even if it was a former one Tim...
Why? I'm armed, dangerous and waiting! Do you like my mailbox? I'll know when someone is close.
I'll sneak in like Solid Snake from Metal Gear under an empty Stadium Events marked shipping crate.
Now that you've posted your address, can Pat and Ian finally have someone deliver you sandwiches?
Fat chance of that happening! Funny story; When Pat did the 2nd podcast, he mentioned he might need a new pair of boxer shorts. When I sent him the posters, I also sent him a used pair of old boxers.
I would have blurred out the address, even if it was a former one Tim...
Why? I'm armed, dangerous and waiting! Do you like my mailbox? I'll know when someone is close.
I'll sneak in like Solid Snake from Metal Gear under an empty Stadium Events marked shipping crate.
Don't push the wrong button or the delivery truch will transport you to hell.
Now that you've posted your address, can Pat and Ian finally have someone deliver you sandwiches?
Fat chance of that happening! Funny story; When Pat did the 2nd podcast, he mentioned he might need a new pair of boxer shorts. When I sent him the posters, I also sent him a used pair of old boxers.
Honestly, that's pretty fucking funny.
I would have blurred out the address, even if it was a former one Tim...
Why? I'm armed, dangerous and waiting! Do you like my mailbox? I'll know when someone is close.
I'll sneak in like Solid Snake from Metal Gear under an empty Stadium Events marked shipping crate.
Don't push the wrong button or the delivery truch will transport you to hell.
To be fair we all give out our addresses to strangers every time we buy or trade anything in this hobby. Unless you have a PO Box they're not exactly top secret info.
I would have blurred out the address, even if it was a former one Tim...
Why? I'm armed, dangerous and waiting! Do you like my mailbox? I'll know when someone is close.
I'll sneak in like Solid Snake from Metal Gear under an empty Stadium Events marked shipping crate.
Don't push the wrong button or the delivery truch will transport you to hell.
To be fair we all give out our addresses to strangers every time we buy or trade anything in this hobby. Unless you have a PO Box they're not exactly top secret info.