I've had more collector's edition stuff fucked up from Amazon's shitty packaging than anything I've ordered internationally.
Play-Asia has always used plenty of bubble wrap and a decent enough sized box to not get boned on a shipping rate.
I'm not saying you shouldn't be pissed, you're just pissed at the wrong party here.
I was just about to say that. The last two CEs I ordered from Amazon came in roughed up, one pretty severely. I was livid. Play-Asia always does a spectacular job. I'd wager it was the folks handling shipping between Play-Asia and OP that are to blame. People just do not care about other people's packages.
Weird for the responses waving a flag of innocence to PA...they are a pretty big company to be responding like that. I wish I could ship something guilt-free and if it ever gets damaged along the way be like shucks I can toss ya a few bucks best I can do better luck next time.
I like how they keep saying "especially when delivered by somebody else"! The wiseass in me would ask for future orders to be shipped by them themselves.
If the reply is copypasta, that makes poor grammar less excusable, IMO. But it just shows that doesn't really matter, as long as the point gets across. Mr ~Funk and Mr Playasia were both clear enough. I've seen some atrocious messages that are very hard to read even if the idea is in there somewhere, which sometimes it isn't.
No, not really at this point anyway. Belt Action collection CE for Switch. Im honestly not sweating it too much. Mainly made the thread to let other people know this could happen to them.
Heyyy that's great Funk - glad it worked out in the end for ya! Regardless of whose legal fault it is, it still stinks to get a mashed up product with little recourse.
Yea. To the people saying it is not Play Asia's fault... well duh. But this is the cost of doing business. How you handle it determines a customer's loyalty. This is actually an opportunity that a lot of smart companies will take advantage of. Bad situation, fix it up real nice, boom, loyal customer for life. Ignore it, or treat them like crap, and lose their business. Glad they came to their senses.
Yea. To the people saying it is not Play Asia's fault... well duh. But this is the cost of doing business. How you handle it determines a customer's loyalty. This is actually an opportunity that a lot of smart companies will take advantage of. Bad situation, fix it up real nice, boom, loyal customer for life. Ignore it, or treat them like crap, and lose their business. Glad they came to their senses.
Jesus someone else actually gets it, was trying to explain this in the Discord and it was like I was speaking another language.
Yea. To the people saying it is not Play Asia's fault... well duh. But this is the cost of doing business. How you handle it determines a customer's loyalty. This is actually an opportunity that a lot of smart companies will take advantage of. Bad situation, fix it up real nice, boom, loyal customer for life. Ignore it, or treat them like crap, and lose their business. Glad they came to their senses.
Jesus someone else actually gets it, was trying to explain this in the Discord and it was like I was speaking another language.
Yeah crazy concept, treat customers well no matter what, and the payments will keep coming. Abandon them and they'll return the favour. Pretty sure PlayAsia didnt spike the box on the ground like they just scored a touchdown with it before shipping it out, but I was still baffled to see their insulting offers of $3 and $5 compensation. Glad they decided to do what any company worth their salt would do, just sucks that they had to be threatened by a good customer with boycotting to whip their business IQ into shape.
Yea. To the people saying it is not Play Asia's fault... well duh. But this is the cost of doing business. How you handle it determines a customer's loyalty. This is actually an opportunity that a lot of smart companies will take advantage of. Bad situation, fix it up real nice, boom, loyal customer for life. Ignore it, or treat them like crap, and lose their business. Glad they came to their senses.
Jesus someone else actually gets it, was trying to explain this in the Discord and it was like I was speaking another language.
Yeah crazy concept, treat customers well no matter what, and the payments will keep coming. Abandon them and they'll return the favour. Pretty sure PlayAsia didnt spike the box on the ground like they just scored a touchdown with it before shipping it out, but I was still baffled to see their insulting offers of $3 and $5 compensation. Glad they decided to do what any company worth their salt would do, just sucks that they had to be threatened by a good customer with boycotting to whip their business IQ into shape.
Plus it's cute lil Davey, how can you say no to that face?
Seems to me like the right course of action on Funks part (not that he should HAVE to do this) would have been to ask for it to be escalated. Cliché and memeish as it may be, asking to speak to the proverbial manager in this instance may have helped. It looks like it got escalated one way or another, and landed in a good place.
Yea. To the people saying it is not Play Asia's fault... well duh. But this is the cost of doing business. How you handle it determines a customer's loyalty. This is actually an opportunity that a lot of smart companies will take advantage of. Bad situation, fix it up real nice, boom, loyal customer for life. Ignore it, or treat them like crap, and lose their business. Glad they came to their senses.
Jesus someone else actually gets it, was trying to explain this in the Discord and it was like I was speaking another language.
That's what you get for speaking Canadian, bruh! Type your reply into Google translate for me, will ya? Saves me the effort!
Weird for the responses waving a flag of innocence to PA...they are a pretty big company to be responding like that. I wish I could ship something guilt-free and if it ever gets damaged along the way be like shucks I can toss ya a few bucks best I can do better luck next time.
Seriously. They either need to ship with better protection or eat the cost of damaged goods as a company. I don't know why this would fall on the responsibility of the buyer who has no power over the situation. If you pay more for shipping it should be for quicker delivery time not better protection/insurance. That's why I think the Global Shipping Program is ass... basically the customer is paying to protect the seller.
I agree that a shipper has some responsibility to package the item properly to prevent damage, but this thread is an example of delivery negligence. That box was under a tremendous amount of stress at some point. Sure, PA could have packed it in a larger box with more space between the item, and the outer edge of the box, but there is a very good chance that it would have been damaged anyway by the shipper. The fact that PA decided to cover the damage is great customer service on their part, but I don't see anything that shows they should have been obligated to do so in this situation.
I'm sure OP would offer full refund (shipping included) or a replacement copy (and send it at his expense) if he sent something well-packed and it got damaged in transit, right?
Like previous guy said, they've been really nice and didn't have to
Comments
I've had more collector's edition stuff fucked up from Amazon's shitty packaging than anything I've ordered internationally.
Play-Asia has always used plenty of bubble wrap and a decent enough sized box to not get boned on a shipping rate.
I'm not saying you shouldn't be pissed, you're just pissed at the wrong party here.
I was just about to say that. The last two CEs I ordered from Amazon came in roughed up, one pretty severely. I was livid. Play-Asia always does a spectacular job. I'd wager it was the folks handling shipping between Play-Asia and OP that are to blame. People just do not care about other people's packages.
If the reply is copypasta, that makes poor grammar less excusable, IMO. But it just shows that doesn't really matter, as long as the point gets across. Mr ~Funk and Mr Playasia were both clear enough. I've seen some atrocious messages that are very hard to read even if the idea is in there somewhere, which sometimes it isn't.
What is the item that got damaged? Is it rare?
No, not really at this point anyway. Belt Action collection CE for Switch. Im honestly not sweating it too much. Mainly made the thread to let other people know this could happen to them.
Na, this is more like it I would rather had been given a chance to send a product back for a replacement/refund than be given five bucks.
Yea. To the people saying it is not Play Asia's fault... well duh. But this is the cost of doing business. How you handle it determines a customer's loyalty. This is actually an opportunity that a lot of smart companies will take advantage of. Bad situation, fix it up real nice, boom, loyal customer for life. Ignore it, or treat them like crap, and lose their business. Glad they came to their senses.
Jesus someone else actually gets it, was trying to explain this in the Discord and it was like I was speaking another language.
Yea. To the people saying it is not Play Asia's fault... well duh. But this is the cost of doing business. How you handle it determines a customer's loyalty. This is actually an opportunity that a lot of smart companies will take advantage of. Bad situation, fix it up real nice, boom, loyal customer for life. Ignore it, or treat them like crap, and lose their business. Glad they came to their senses.
Jesus someone else actually gets it, was trying to explain this in the Discord and it was like I was speaking another language.
Yeah crazy concept, treat customers well no matter what, and the payments will keep coming. Abandon them and they'll return the favour. Pretty sure PlayAsia didnt spike the box on the ground like they just scored a touchdown with it before shipping it out, but I was still baffled to see their insulting offers of $3 and $5 compensation. Glad they decided to do what any company worth their salt would do, just sucks that they had to be threatened by a good customer with boycotting to whip their business IQ into shape.
Yea. To the people saying it is not Play Asia's fault... well duh. But this is the cost of doing business. How you handle it determines a customer's loyalty. This is actually an opportunity that a lot of smart companies will take advantage of. Bad situation, fix it up real nice, boom, loyal customer for life. Ignore it, or treat them like crap, and lose their business. Glad they came to their senses.
Jesus someone else actually gets it, was trying to explain this in the Discord and it was like I was speaking another language.
Yeah crazy concept, treat customers well no matter what, and the payments will keep coming. Abandon them and they'll return the favour. Pretty sure PlayAsia didnt spike the box on the ground like they just scored a touchdown with it before shipping it out, but I was still baffled to see their insulting offers of $3 and $5 compensation. Glad they decided to do what any company worth their salt would do, just sucks that they had to be threatened by a good customer with boycotting to whip their business IQ into shape.
Plus it's cute lil Davey, how can you say no to that face?
Yea. To the people saying it is not Play Asia's fault... well duh. But this is the cost of doing business. How you handle it determines a customer's loyalty. This is actually an opportunity that a lot of smart companies will take advantage of. Bad situation, fix it up real nice, boom, loyal customer for life. Ignore it, or treat them like crap, and lose their business. Glad they came to their senses.
Jesus someone else actually gets it, was trying to explain this in the Discord and it was like I was speaking another language.
That's what you get for speaking Canadian, bruh! Type your reply into Google translate for me, will ya? Saves me the effort!
Need to update this thread...
http://nintendoage.com/forum/messageview.cfm?catid=7&threadid=176807
Originally posted by: Boosted52405
Weird for the responses waving a flag of innocence to PA...they are a pretty big company to be responding like that. I wish I could ship something guilt-free and if it ever gets damaged along the way be like shucks I can toss ya a few bucks best I can do better luck next time.
Seriously. They either need to ship with better protection or eat the cost of damaged goods as a company. I don't know why this would fall on the responsibility of the buyer who has no power over the situation. If you pay more for shipping it should be for quicker delivery time not better protection/insurance. That's why I think the Global Shipping Program is ass... basically the customer is paying to protect the seller.
Like previous guy said, they've been really nice and didn't have to
What is the item that was purchased in the original post?
Belt Action Collection collectors edition for Switch
What is the item that was purchased in the original post?
Belt Action Collection for Switch
What is the item that was purchased in the original post?
What is the item that got damaged? Is it rare?
No, not really at this point anyway. Belt Action collection CE for Switch. Im em.