I'm sure OP would offer full refund (shipping included) or a replacement copy (and send it at his expense) if he sent something well-packed and it got damaged in transit, right?
Like previous guy said, they've been really nice and didn't have to
For domestic items it's called insurance. I just sold someone a game and sent it fully insured just in case. Nothing happened, but it's good that in the unlikely event I could offer a full refund. Admittedly, this is substantially harder internationally. That said, PA is not just a one man/woman show like most of us on here. When you're dealing with millions of dollars worth of merchandise you have to realize a certain percentage of items get lost or damaged and this is how it is. Not the buyers fault one bit. A refund or exchange is how it should be by default.
I'm sure OP would offer full refund (shipping included) or a replacement copy (and send it at his expense) if he sent something well-packed and it got damaged in transit, right?
Like previous guy said, they've been really nice and didn't have to
For domestic items it's called insurance. I just sold someone a game and sent it fully insured just in case. Nothing happened, but it's good that in the unlikely event I could offer a full refund. Admittedly, this is substantially harder internationally. That said, PA is not just a one man/woman show like most of us on here. When you're dealing with millions of dollars worth of merchandise you have to realize a certain percentage of items get lost or damaged and this is how it is. Not the buyers fault one bit. A refund or exchange is how it should be by default.
This exactly. Let's not compare one dude selling games to a literal corporation.
You choose a shipping option based on what Play-Asia offer and deal with the risks. If the parcel is damaged or lost, the terms of the carrier apply. Anything else is mentioned in their ToS, and if not, it is at their own discretion that they decide to refund, exchange, credit back or whatever.
If you read their ToS you will find out that they offer nothing else than what SingPost offer (chapter 5), and a very standard return policy for wrong and defective items (chapter 6).
Risk of loss and damage of Product(s) passes to the Customer on the date when the Product(s) is/are despatched by Seller to the carrier.
Enquiry about lost parcels via Singapore Post should be reported within 6 months from the date of dispatch in the SingPost website, otherwise, the parcel will be considered lost and no refund/replacement will be given. This is in compliance with SingPost's restriction in terms of item inquiries.
end quote
Of course you should still contact Play-Asia but that's it guys, it's not their responsibility. big corporation, small corporation, famous company or small potato means nothing. You agree to their ToS when you place an order. Their ToS says they're not responsible for damages after the parcel passes from them to the carrier. Check with the carrier if something happens after that. 60+ replies and nobody read the tos, what can i say
Comments
I'm sure OP would offer full refund (shipping included) or a replacement copy (and send it at his expense) if he sent something well-packed and it got damaged in transit, right?
Like previous guy said, they've been really nice and didn't have to
For domestic items it's called insurance. I just sold someone a game and sent it fully insured just in case. Nothing happened, but it's good that in the unlikely event I could offer a full refund. Admittedly, this is substantially harder internationally. That said, PA is not just a one man/woman show like most of us on here. When you're dealing with millions of dollars worth of merchandise you have to realize a certain percentage of items get lost or damaged and this is how it is. Not the buyers fault one bit. A refund or exchange is how it should be by default.
I'm sure OP would offer full refund (shipping included) or a replacement copy (and send it at his expense) if he sent something well-packed and it got damaged in transit, right?
Like previous guy said, they've been really nice and didn't have to
For domestic items it's called insurance. I just sold someone a game and sent it fully insured just in case. Nothing happened, but it's good that in the unlikely event I could offer a full refund. Admittedly, this is substantially harder internationally. That said, PA is not just a one man/woman show like most of us on here. When you're dealing with millions of dollars worth of merchandise you have to realize a certain percentage of items get lost or damaged and this is how it is. Not the buyers fault one bit. A refund or exchange is how it should be by default.
This exactly. Let's not compare one dude selling games to a literal corporation.
If you read their ToS you will find out that they offer nothing else than what SingPost offer (chapter 5), and a very standard return policy for wrong and defective items (chapter 6).
https://www.play-asia.com/info/tos
quote
5.2.
Risk of loss and damage of Product(s) passes to the Customer on the date when the Product(s) is/are despatched by Seller to the carrier.
Enquiry about lost parcels via Singapore Post should be reported within 6 months from the date of dispatch in the SingPost website, otherwise, the parcel will be considered lost and no refund/replacement will be given. This is in compliance with SingPost's restriction in terms of item inquiries.
end quote
Of course you should still contact Play-Asia but that's it guys, it's not their responsibility. big corporation, small corporation, famous company or small potato means nothing. You agree to their ToS when you place an order. Their ToS says they're not responsible for damages after the parcel passes from them to the carrier. Check with the carrier if something happens after that. 60+ replies and nobody read the tos, what can i say