Condition of an ebay game
Hey I recently bought MM6 factory sealed, the seller described it as
"I have a Brand New Copy of Mega Man 6 from my
collection that I am ready to depart with. I have been the original
owner of this item since it came out so I can personally guarantee that
this item is factory sealed. It has the famous H seal on the back as
one of the pictures show (sorry for the darkness, the flash had to be
turned off on my camera to get it to appear). This game is in
absolutely great condition. This would make a great item to add to
your collection. I accept paypal only."
Yet, upon recieving it last night, three out of the eight corners protrude out of the seal itself. One of them is very minor, yet the other two have totally ripped through the seal. The two corners are extremely noticeable in that they have caused quite large tears to the plastic seal. The pictures he supplied showed the front and back, and the corners seemed to be in good condition. Once i get home I will post pictures of the game from the auction and the game itself in my hands.
Ugg another annoying fact is that there are many little scrapes and smudges on the plastic seal, none of which are described.
He shipped it bubble wrap envelope. I thought maybe shipping did the damage, but I should be covered because I bought insurance...
I asked him politely about what to do, and I told him my concerns and he replied (like an asshole)
"how
can you say its not in great condition? its an old game and i think its
in great condition for how old it is. The packaging was not my fault
what so ever. It was in a bubble wraped envelope which is what I ship
everything in. As for the corners, when the item was with me, only one
corner was poking through ever so slightly. So in the process of it
shipping to you, going through customs, and being in your hands, a
second corner was exposed. This is why you need to ask questions before
you buy an item. The game is in great condition, it is sealed, the
pictures are there to show you what it looks like. Im sorry you feel
that this item is not in great condition but it is considered great
condition. As for the other "scrapes" and marks on the plastic
wrapping, there are not that many, maybe a couple at most. Im sorry but
this item is described well in the description, if you wanted further
information you should have asked questions."
I dont know what to do, it cost me over 300 bucks, and I want a collection of great games, not shoddy ones like this.
Any tips? I didnt leave feedback yet, and replied back to him saying I will most likely file a
SNAD(Significantly Not As Described)
and gave him the link to what ebay thinks is new
"I have a Brand New Copy of Mega Man 6 from my
collection that I am ready to depart with. I have been the original
owner of this item since it came out so I can personally guarantee that
this item is factory sealed. It has the famous H seal on the back as
one of the pictures show (sorry for the darkness, the flash had to be
turned off on my camera to get it to appear). This game is in
absolutely great condition. This would make a great item to add to
your collection. I accept paypal only."
Yet, upon recieving it last night, three out of the eight corners protrude out of the seal itself. One of them is very minor, yet the other two have totally ripped through the seal. The two corners are extremely noticeable in that they have caused quite large tears to the plastic seal. The pictures he supplied showed the front and back, and the corners seemed to be in good condition. Once i get home I will post pictures of the game from the auction and the game itself in my hands.
Ugg another annoying fact is that there are many little scrapes and smudges on the plastic seal, none of which are described.
He shipped it bubble wrap envelope. I thought maybe shipping did the damage, but I should be covered because I bought insurance...
I asked him politely about what to do, and I told him my concerns and he replied (like an asshole)
"how
can you say its not in great condition? its an old game and i think its
in great condition for how old it is. The packaging was not my fault
what so ever. It was in a bubble wraped envelope which is what I ship
everything in. As for the corners, when the item was with me, only one
corner was poking through ever so slightly. So in the process of it
shipping to you, going through customs, and being in your hands, a
second corner was exposed. This is why you need to ask questions before
you buy an item. The game is in great condition, it is sealed, the
pictures are there to show you what it looks like. Im sorry you feel
that this item is not in great condition but it is considered great
condition. As for the other "scrapes" and marks on the plastic
wrapping, there are not that many, maybe a couple at most. Im sorry but
this item is described well in the description, if you wanted further
information you should have asked questions."
I dont know what to do, it cost me over 300 bucks, and I want a collection of great games, not shoddy ones like this.
Any tips? I didnt leave feedback yet, and replied back to him saying I will most likely file a
SNAD(Significantly Not As Described)
and gave him the link to what ebay thinks is new
What "new" means
An item is considered "New" when it meets the following guidelines:
It's in the original condition from the manufacturer, distributor, or retailer.
It has not been refurbished or used for any purpose.
It has no known defects or damages.
Comments
Hey I recently bought MM6 factory sealed, the seller described it as
"I have a Brand New Copy of Mega Man 6 from my
collection that I am ready to depart with. I have been the original
owner of this item since it came out so I can personally guarantee that
this item is factory sealed. It has the famous H seal on the back as
one of the pictures show (sorry for the darkness, the flash had to be
turned off on my camera to get it to appear). This game is in
absolutely great condition. This would make a great item to add to
your collection. I accept paypal only."
Yet, upon recieving it last night, three out of the eight corners protrude out of the seal itself. One of them is very minor, yet the other two have totally ripped through the seal. The two corners are extremely noticeable in that they have caused quite large tears to the plastic seal. The pictures he supplied showed the front and back, and the corners seemed to be in good condition. Once i get home I will post pictures of the game from the auction and the game itself in my hands.
Ugg another annoying fact is that there are many little scrapes and smudges on the plastic seal, none of which are described.
He shipped it bubble wrap envelope. I thought maybe shipping did the damage, but I should be covered because I bought insurance...
I asked him politely about what to do, and I told him my concerns and he replied (like an asshole)
"how
can you say its not in great condition? its an old game and i think its
in great condition for how old it is. The packaging was not my fault
what so ever. It was in a bubble wraped envelope which is what I ship
everything in. As for the corners, when the item was with me, only one
corner was poking through ever so slightly. So in the process of it
shipping to you, going through customs, and being in your hands, a
second corner was exposed. This is why you need to ask questions before
you buy an item. The game is in great condition, it is sealed, the
pictures are there to show you what it looks like. Im sorry you feel
that this item is not in great condition but it is considered great
condition. As for the other "scrapes" and marks on the plastic
wrapping, there are not that many, maybe a couple at most. Im sorry but
this item is described well in the description, if you wanted further
information you should have asked questions."
I dont know what to do, it cost me over 300 bucks, and I want a collection of great games, not shoddy ones like this.
Any tips? I didnt leave feedback yet, and replied back to him saying I will most likely file a
SNAD(Significantly Not As Described)
and gave him the link to what ebay thinks is new
What "new" means
An item is considered "New" when it meets the following guidelines:
Note the last link, its the most applicable one here.It's in the original condition from the manufacturer, distributor, or retailer.
It has not been refurbished or used for any purpose.
It has no known defects or damages.
Probably could reply with some real knowledge of what great condition means, and let him know your an active member of collection/history of an system forums, sites , groups etc. Most of the time this could kinda trigger a sense of "oh shit what if this later comes back to haunt me" or at least that you are not some uneducated consumer that he can rip off. Don't got off on the guy just be honest but stern.
Customs wouldn't have anything to do with it unless they opened the envelope which they would have put their special tape on it to show they opened it. Did they?
Also, I hate it when people say, "This item is in great condition for its age". WTF does that mean. Just because it's old that doesn't change the meaning of the words great condition!?!
Even link him to this thread (if that's allowed?? ebay rules?). I'd say the bubble mailer alone suggests that he didn't ship it appropriately and is responsible. The damage may have been cause by the shipping method.
Customs wouldn't have anything to do with it unless they opened the envelope which they would have put their special tape on it to show they opened it. Did they?
Also, I hate it when people say, "This item is in great condition for its age". WTF does that mean. Just because it's old that doesn't change the meaning of the words great condition!?!
Means they have no real concept of condition and such (the age bit) and probably throw stuff around like nuts and once they find out those things have value they start to "care"
I'm still at school, but I went ahead and filed a paypal/ebay SNAD. I hope this doesn't get ugly.
Is that what you mean?
Is that what you mean?
Should be on the green sticker IIRC but it's been so long since I've bought anything that was declared properly (as to avoid fees). I can't imagine Canadian customs letting a game declared at $300 through without fees, but it's possible... If it's declared at $300 then maybe you do have a shot with the shipping insurance.
I bet it will be a pain in the ass whatever you do, though.
I've got a feeling you are going to lose the Paypal dispute, sorry Justin. I know his shipping method sucked, but generally they ask if he sent what you bought, and even if the condition isn't beautiful, they'll just argue that the picture accurately represented what you received. Damage incurred in transit notwithstanding -- obviously if it was destroyed in the common sense of the term, there would be recourse, but collectibles are funny things. You see they're only worth what two parties are willing to exchange them for. You might argue that the wear diminished the value, but he could say you got a bargain to begin with, and it's pretty tough to show who is really right.
Great point. Even worse, they (Paypal and the insurance) might even argue that the game itself is still fine since they don't give a rats' ass about collectible packaging or anything like that. They'd probably tell you to open the box itself and inspect the game.
Plus, from my experience in having shipping insurance claims denied, it's gonna take that thing being in pieces with a tire mark over the package and a current magazine article stating that a sealed MM6 is worth $300 for them to even think about paying your claim.
O well look at the bright side, this is my 60th post woooo!!
1) Shipping insurance doesn't mean jack squat... it's a joke really. Especially for items like this. It's impossible to prove the $300 you paid is irrepairibly harmed. They'll just look up a used $20 copy and say that is the value of the game.
2) Always insist on the seller NOT using a bubble mailer. Rather insist on them using a sturdy box and packing material.
Sorry to hear this. Maybe the lessons learned here are:
1) Shipping insurance doesn't mean jack squat... it's a joke really. Especially for items like this. It's impossible to prove the $300 you paid is irrepairibly harmed. They'll just look up a used $20 copy and say that is the value of the game.
2) Always insist on the seller NOT using a bubble mailer. Rather insist on them using a sturdy box and packing material.
Ding Ding Ding!!! I always hear horror stories about this, but it has only happened once to me. I ALWAYS message the seller prior to paying to confirm how it'll be shipped. I say something like "Hi, I'm a collector and condition is of utmost importance to me and I want to confirm it will be packaged well so it arrives in the condition pictured. I've had several items crushed in cheap bubble mailers so I always confirm that they will be shipped in sturdy boxes."
What's the worst he can do? Ask for another 2 bucks shipping? I'm more than glad to oblige knowing that it'll save my ass. Of the hundreds or even thousands of packages I've received to date, only ONE was significantly damaged (the FFFAW box, I don't want to even get into this now). I"m batting at a 99.9% success rate, and you would be too if you took precautions before you paid.
Always assume that people will try to cut corners to save on shipping. If you have an eBay message saying they'll ship in a box and it arrives in a bubble mailer then you should have enough ammo to win a paypal dispute easily.
I know Braveheart has this problem too... except he gets his games shipped in grocery bags...
I tried to explain my position the best I could, but I know its hard for them to really understand collectables/shipping etc.
Take a look at this thread. I've sold a Minty Mint game to a guy who has just decided to return it, and it has been returned to me in the same awesome condition :
http://www.nintendoage.com/forum/messageview.cfm?StartRow=1&catid=8&threadid=20694
I hope your right guillavoie!!
I'll keep you guys updated, any idea on the time it takes for paypal to close a case (choose a winner)? I think they said the deadline was around Oct.15th seems quite long, mind you im sure they have a lot of disputes to work with.
It doesn't bode well as the more this happens the more the precedent is set for others to come and abuse it even more.
/rant
/doomsaying
Hello Justin,
After carefully reviewing your case, we've determined that you'll be
eligible for a refund (excluding handling and shipping) once you've
returned the merchandise to the seller.
Once you have returned the merchandise, you will be covered under PayPal
Buyer Protection and eligible to receive a full refund.
Thanks Matt!
"Please ship the items listed as "Granted" below back to the seller."?