Nothing much I can do, but for the first time I have a package probably being returned to me for insufficient address. New ebayer, and I just happened to catch it the minute after it was first marked as being undeliverable as addressed. Contacted the buyer and let him know, maybe catch it at the post office or at least provide me with an Apt # for if/when it gets sent back to me (looking up his addy, it's got an apt # range). This was yesterday morning and haven't heard a single word. Package now marked as "insufficient address" and will likely (hopefully) get back to my doorstep at the very least.
Nothing much I can do, but for the first time I have a package probably being returned to me for insufficient address. New ebayer, and I just happened to catch it the minute after it was first marked as being undeliverable as addressed. Contacted the buyer and let him know, maybe catch it at the post office or at least provide me with an Apt # for if/when it gets sent back to me (looking up his addy, it's got an apt # range). This was yesterday morning and haven't heard a single word. Package now marked as "insufficient address" and will likely (hopefully) get back to my doorstep at the very least.
Nothing I can do about it now except be annoyed.
I just send the buyer an email paypal invoice for the new shipping and to get their accurate address. That is what ebay instructed me to do. A couple of times people dont respond and I just wait and repost it a month or 2 later.
I just send the buyer an email paypal invoice for the new shipping and to get their accurate address. That is what ebay instructed me to do. A couple of times people dont respond and I just wait and repost it a month or 2 later.
Thanks! Might just be what I gotta do if he ever responds. Now this is the first time I've ever had an insufficient address type ordeal, but shouldn't this read out as being returned to sender in Oak Harbor, WA (me) instead of New Mexico (him)? Maybe I'm just old and confused. lol Looks weird to me.
Question: I recently bought a lot of items from a particular seller who had previously listed this lot at a much higher price. I messaged him and asked about buying specific items from the lot rather than the whole thing and he said he wanted to just relist it all. I ended up pulling the trigger and buying it. Before the auction ended I asked several times if the A/C adapter that was in the previous listing came with the auction because they were pictured, but not in the description. The description then states that the items in the pictures are the exact ones being auctioned so there was a discrepancy. The seller never responded until about a week after the auction ended, the items were still not shipped, and he said that the a/c adapter shouldn't be included because of it belonging to the items that he pulled from the previous listing the first time it didn't sell. I then receive a message from him today saying that most likely the girl that handles his ebay stuff for him included the plug with the other items when she packaged it all up. However, she asked him if she should include manuals that went to the other removed items but had still been listed in the description of the listing I purchased and he said no! He then said that he assumed the buyer would know that items in the description that originally went with the items removed from the previous listing would not be included. So he is basically removing items from the listing that I bought after the fact because of his miscommunication with his employee and his laziness in not taking new pictures or editing the description! He said that if I wasn't happy with what I received he would refund me and pay for return shipping, to which I replied I simply wanted him to honor his original listing and not to penalize me as the buyer for his oversight.
As a seller, I always have honored my listings even if I made a mistake and it hurts me in the end. I just don't know why he's being such a Fickle Frank right now. The other issue is that he could be considered a prominent member of the retro gaming community so I figured he would have a bit more integrity than what I am currently experiencing...
So in your opinions, is it ok to remove items from the lot that were shown in the pictures and/or description AFTER the auction has completed and the buyer has paid, simply because you made a mistake with the listing?
MBRSR again, right?
I was watching the auctions and the guy obviously pulled the bike from the listing when he relisted and made a mistake with the pictures and the description, but did drop the price $500.
I mostly feel the same way as Jonebone. Why did you bid or pay, if they never responded to confirm what was actually removed or still included?
Just cancel the transaction before they ship to save time if you are unhappy or return what they send if you feel the order is incomplete.
You can't force someone to send something they don't feel was included and all you can do is be upset and leave bad feedback or be understanding and get over it. Sorry!
Question: I recently bought a lot of items from a particular seller who had previously listed this lot at a much higher price. I messaged him and asked about buying specific items from the lot rather than the whole thing and he said he wanted to just relist it all. I ended up pulling the trigger and buying it. Before the auction ended I asked several times if the A/C adapter that was in the previous listing came with the auction because they were pictured, but not in the description. The description then states that the items in the pictures are the exact ones being auctioned so there was a discrepancy. The seller never responded until about a week after the auction ended, the items were still not shipped, and he said that the a/c adapter shouldn't be included because of it belonging to the items that he pulled from the previous listing the first time it didn't sell. I then receive a message from him today saying that most likely the girl that handles his ebay stuff for him included the plug with the other items when she packaged it all up. However, she asked him if she should include manuals that went to the other removed items but had still been listed in the description of the listing I purchased and he said no! He then said that he assumed the buyer would know that items in the description that originally went with the items removed from the previous listing would not be included. So he is basically removing items from the listing that I bought after the fact because of his miscommunication with his employee and his laziness in not taking new pictures or editing the description! He said that if I wasn't happy with what I received he would refund me and pay for return shipping, to which I replied I simply wanted him to honor his original listing and not to penalize me as the buyer for his oversight.
As a seller, I always have honored my listings even if I made a mistake and it hurts me in the end. I just don't know why he's being such a Fickle Frank right now. The other issue is that he could be considered a prominent member of the retro gaming community so I figured he would have a bit more integrity than what I am currently experiencing...
So in your opinions, is it ok to remove items from the lot that were shown in the pictures and/or description AFTER the auction has completed and the buyer has paid, simply because you made a mistake with the listing?
MBRSR again, right?
I was watching the auctions and the guy obviously pulled the bike from the listing when he relisted and made a mistake with the pictures and the description, but did drop the price $500.
I mostly feel the same way as Jonebone. Why did you bid or pay, if they never responded to confirm what was actually removed or still included?
Just cancel the transaction before they ship to save time if you are unhappy or return what they send if you feel the order is incomplete.
You can't force someone to send something they don't feel was included and all you can do is be upset and leave bad feedback or be understanding and get over it. Sorry!
Yup...I will certainly exercise better judgement in the future with listings like these. I was so focused on the items I wanted, I was willing to take a chance. However, I had been messaging the seller prior to him relisting things and made it clear what I wanted and he made it clear that he was only removing the bike. If he took the time to edit the listing and pictures to remove the bike then he could have removed all of the other things associated with it. The items have already shipped according to him so it's not like I can stop that process. When they get to me I will resell what I didn't want in the first place because I really only wanted a few of the items and the seller wasn't willing to break up the lot.
I get your and Jonebone's point that I should have some sort of responsibility in this, which yes, I should have witheld payment until questions were answered because I would have bid anyway. I plan to do that in the future so I appreciate that advice. However, this guy has blamed his email, employee, business trips, and me for his failure to proofread his own listing! I feel like if you are asking someone to pay $1500, the least you could do is double-check the listing. Then, when they do pay instantly after the auction is over, don't treat them like crap because YOU messed up! I'm just looking at this from how I have handled buyers when I have messed up a listing. I don't bitch at my buyers for my mistakes or blame technology or other people. I suck it up and send them what the listing stated even if it was my fault for not proofreading.
The point of this rant and rave was to vent about poor customer service and how the seller handled his mistake. As a buyer, I will try and exercise better judgement as has been suggested, but I guess it's a learning experience for myself and the seller.
I just got an email that I wasn't eligible to sell in the Toys and Games category from the posted dates because of my account not being up to par (barely missed it, some dumb buyers can easily ruin your score).
Anyone else get this email just now? I'm assuming that this means video games which is 80% of what I sell there.
Is it possible to file a claim for overcharged shipping?
Purchase something on ebay with shipping listed as $8.49 USD shipped via UPS. Item arrives and the seller used Canada Post instead of UPS and the postage on it says $1.80 CDN. Packing materials are all re-used so they didn't pay for any of them. I've sent the seller a message over a week ago and have not gotten a reply. Yes it's only around $6.00 but still I paid for a fast expensive shipping method and he used a slower cheaper one, that's a ripoff.
Is it possible to file a claim for overcharged shipping?
Purchase something on ebay with shipping listed as $8.49 USD shipped via UPS. Item arrives and the seller used Canada Post instead of UPS and the postage on it says $1.80 CDN. Packing materials are all re-used so they didn't pay for any of them. I've sent the seller a message over a week ago and have not gotten a reply. Yes it's only around $6.00 but still I paid for a fast expensive shipping method and he used a slower cheaper one, that's a ripoff.
Yes, it is against ebay rules. They need to ship it how they listed it in their auction. No questions.
If they used calculated shipping and it was way off, that is the sellers issue too.
I just had this happend where someone charged me for priority and then sent parcel post, Charged me like $30 for shipping and paid $13, so I looked up all the stuff on this.
Is it possible to file a claim for overcharged shipping?
Purchase something on ebay with shipping listed as $8.49 USD shipped via UPS. Item arrives and the seller used Canada Post instead of UPS and the postage on it says $1.80 CDN. Packing materials are all re-used so they didn't pay for any of them. I've sent the seller a message over a week ago and have not gotten a reply. Yes it's only around $6.00 but still I paid for a fast expensive shipping method and he used a slower cheaper one, that's a ripoff.
I don't think there's a claim for that. Best/worst (depending on your point of view) thing you can do afaik is to note it in feedback and/or DSRs if you feel it's necessary. I've researched that question a while back for a similar situation I went through and came up empty.
Only other option is to report the listing (Listing Practices > Other Listing Practices > Shipping Related Charges) but I don't think that will do any good. I don't think this would qualify for a SNAD claim either, but maybe worth a shot since he apparently switched up shipping methods on you.
This is why all my listings are free shipping. whats the point of adding shipping. ebay takes the fees out of that too anyway.
but on the thing above. I dont think it matters how they sent it. I guarantee you that you didnt even really notice the shipping method when you bought it, and only thought about it once the package showed the amount and you looked up what the method was. I doubt the speed/method truly mattered.
I dont see why it matters anyway. You obviously thought the item was worth it at the total price. Who cares what the shipping was. They might have costs you dont know. Was the package coming from the US? I dont understand. They could have a system like me and I have a default number to cover all countries and it says to contact me for exact quote. You dont contact me and just pay Im not going to refund it. I dont have time for that shit. Happens to much and just muddles up my entire paypal activity and makes it hard for me to do my books through paypal history.
Through UPS???? Do you realize that even a small package through ups from US to Canada is a fortune to ship? Common sense would have said that was incorrect
Just bought three auction lots from a single seller in Japan. I asked them for an invoice with the total shipping amount, and I am being charged $10 shipping for each auction. In the auction it doesn't mention whether the sellers combine shipping or not, and I just sent another message asking about that. My question though is the following:
If the seller refuses to combine shipping, is there some way that I can make them send out three individual packages? I know that I should have inquired beforehand about combined shipping, but it is the principle to me of the matter. If I pay shipping for three packages because of a greedy seller, then I want to receive three packages. Furthermore, I also sell / ship things every week or so, so more packages = more packing supplies I can reuse
So if I pay for each transaction separately, for example, can this force them into sending individual packages?
Thanks for the replies stinkerhubbin and Everharm. I left double negative feedback for him. I guess there's a small chance he'll see them and want to make things right but I doubt it. Nearly 10 days ago I sent the message to him about the overcharged shipping and I haven't heard a thing from him at all.
I just got an email that I wasn't eligible to sell in the Toys and Games category from the posted dates because of my account not being up to par (barely missed it, some dumb buyers can easily ruin your score).
Anyone else get this email just now? I'm assuming that this means video games which is 80% of what I sell there.
A less than helpful non-english speaking, customer service representative has confirmed this to be true. Be warned that it isn't just from low feedback/late shipments etc. It can be from not selling enough items. So make sure that you meet every guideline or apparently you won't be able to sell anything video game related until January.
I am able to combine shipments in the bulk label tool. So if a seller does that, no you are not owed 3 shipments.
Maybe stagger the payments by a few days each would help?
I don't think I am owed three packages specifically, but if someone is "taking me" for an extra $20 or so in shipping costs, then I want the extra shipping materials.
I fell victim to a chargeback around May 2013 for a sale made in Oct 2012 and claimed SNAD (not an eBay sale, auction at Tophatter.com). It took 3 months, but it was decided in my favor and got my money back, less the chargeback fee from the CC company. I know CC companies have different timeframes, so I'm guessing this applies to any PreyPal transaction, CC or not?
Not exactly up to snuff on current issues..guess I need to read up.
The other issue is that he could be considered a prominent member of the retro gaming community so I figured he would have a bit more integrity than what I am currently experiencing...
So in your opinions, is it ok to remove items from the lot that were shown in the pictures and/or description AFTER the auction has completed and the buyer has paid, simply because you made a mistake with the listing?
No its not ok. Hes a member, who is he? I might have a message for him.
Just bought three auction lots from a single seller in Japan. I asked them for an invoice with the total shipping amount, and I am being charged $10 shipping for each auction. In the auction it doesn't mention whether the sellers combine shipping or not, and I just sent another message asking about that. My question though is the following:
If the seller refuses to combine shipping, is there some way that I can make them send out three individual packages? I know that I should have inquired beforehand about combined shipping, but it is the principle to me of the matter. If I pay shipping for three packages because of a greedy seller, then I want to receive three packages. Furthermore, I also sell / ship things every week or so, so more packages = more packing supplies I can reuse
So if I pay for each transaction separately, for example, can this force them into sending individual packages?
You're definitely right about it being a matter of principle. I feel the same way even domestically. You of course can't force them to ship a certain way. However, you can ask for a partial refund after you get the items if they took a profit on shipping (you should cite text from the actual shipping-related policy so it's not just "how you feel"), and if they decline then neg them or maybe call eBay about it.
The other issue is that he could be considered a prominent member of the retro gaming community so I figured he would have a bit more integrity than what I am currently experiencing...
So in your opinions, is it ok to remove items from the lot that were shown in the pictures and/or description AFTER the auction has completed and the buyer has paid, simply because you made a mistake with the listing?
No its not ok. Hes a member, who is he? I might have a message for him.
He's not a member on NA that I'm aware of, but he is one of the founders of the Video Game History Museum that pops up at the Classic Gaming Expo each year and that is going to have a physical location in Texas in the future. He was busy tending to that during CGE when the ebay auction ended, which is why he never responded to my questions before and during the auction. When he got back home he told his assistant who handles his ebay shipping to remove certain items before they were shipped because they should have gone with a previously unsold auction. He told me that I should have assumed they were not to be included in my auction regardless of him reusing the pictures and description from the previous auction.
I asked him to honor his listing and to not blame his assistant or buyer (me) for him not proofreading a $1500+ listing. After some heated messages between us, he agreed to send me all the items. I just received the last two manuals today. I left him positive feedback for honoring his listing despite how he treated me as the buyer. I also messaged him to assure him that if by chance we were to have another transaction I would certainly withhold payment until I had all questions answered so that a transaction could be redone. I think we both learned from this transaction for the future.
I guess the memos is out on getting free shit over the interwebs. I know this bitch is lying , cause I noted there where scratches and also that game was super hard to pull off the case to begin with. Also her last statement about a refund and the game. I sent her back a very unprofessional reply.
"Hello,
The super smash bros disk you sold me has a few scratches on it. I believe it happened in transit. Next time, I'd secure the disk. When I opened my package the disk was rattling and floating around the case. It periodically kicks me off as I play it.
No chance you want your disk back and I could have a refund?
Been holding back some stories about selling on Amazon for awhile, got one today that just put me over the top.
As a seller on Amazon I have 99% feedback with one negative review from someone who never even bothered to contact me. I've sold around 2,000 items and I'd like to think I do a pretty decent job at it. I get all my disc based games cleaned before I sell them, and I test everything that comes through my hands for around 10-15 minutes and spend time accurately describing them and offer to post pictures if needed (I list a lot of duplicates on a weekly basis and just don't have the time to take pictures). That being said some people in this world can just be god awful. I get a lot of people (looking at my history about 25 requests so far this year) who want to return items. Let me just say that regardless of their reason for wanting to return it I will always authorize it, give them a full refund and pay for the shipping. In the midst of these returns I find a variation of things that happen
1 - People want to return an item because they didn't like it and make up some story behind it, like it doesn't work, it came broken, blah blah blah. I'll get it back and it works fine and I'm okay with it because I can just re-list it and I'll only have lost about $3 in shipping. This is 17/25 of the returns I've gotten so far this year. I've even gotten good feedback about a really easy return process.
2 - People GENUINELY got a defective item. From all the items that I have gotten back thus far, I can assure you only one was defective (my fault none the less).
3 - People want free shit and they will lie, guilt you, scream text at you, curse you out or do whatever it is to get a refund that doesn't involve sending it back.
You can imagine this rant is about people in the #3 category. You may assume that I'm going too far in judging them and that's fine because I may be doing so, but I know for a fact that there is a lot of truth behind the matter. I'm just gonna post some of the return request stories (or they could have been just messages) I've gotten in the past month or so.
#1 - A, at first, nice woman purchased a PS3 game from me after asking me before the purchase for extensive pictures of the game and it working. That's not a problem at all and I follow through with it, she buys it, and gets it. The day she gets it she messages me saying it won't install correctly on the PS3 and freezes. I find this odd, but consider this to be in the either #1 or #2 category and tell her she can return it for a refund in full after she puts in the proper request. She gives me 2 messages about how bogus that is and that she shouldn't have to send it back and she get her refund immediately. She wrote a good paragraph to try and guilt me by telling me it was her kids birthday (which is why she rushed me to get the pictures so quickly I imagine) and that as a professional seller I should be more responsible so on and so forth. I don't ever argue or debate I just continue to apologize and try to get them to go along with the process. She leaves me one more rant of a message before sending the item back. I got it, uninstalled all data related to the game in both of my PS3's (A fat and a slim one) and it successfully installed and played on both.
#2 - I get a message that's pretty much blunt and to the point. "Game doesn't work, refund me or I will sue you". Keep in mind this person payed a total $5.50 for the purchase with shipping. Obviously because of the value of it I just refunded it without caring because as I mentioned above that just isn't worth fighting for.
#3 - A person messages me telling me the system I sold them isn't working and that none of the games that they own work on it. As per the usual I tell them to put in return request and I will authorize it and they will get their money in full. Now just like with everything I sell I know it works because of me testing it. This system I tested over 15 games on (because it came in a bundle) and so I just assume they want their money back. They send me a message back, not a return request, and tell me off for how terrible I am for trying to make them do such a horrid process. It's true that returning a system can be a bit more difficult than a game and may take anywhere from 3-4 minutes more plus the drive to get to their post office, but my god the way the worded it I might as well have been the Stalin of video game sellers. I responded with more apologies and promised compensation, but they refused and said I need to refund them and that I have no right to ask for the item back. They eventually stopped messaging me because, guess what, the system works. They mentioned in a later message that the two new games they got worked fine, but none of their old ones did and that it my fault for sending them a cruddy system. Ugh.
Most of the other stories involve a customer typing rude messages before sending an item back only so that I can find out that it works (like the norm) but this next one,..
#4 - This is the most recent one and it was just stupid. Occasionally in a box of games I buy I'll find some disc/cartridge/UMD only titles and I'll either have to find a case for them to ship them in, or bubble wrap them extensively (This option only applies to cartridges/UMD's not disc's obviously). So I got a message two days ago about how a PSP game I sent out that was UMD only was scratched. Not that it doesn't work, not that it was broken, just that it was scratched, something I mentioned in the description. As always though I have no problem doing proper returns and I apologize for the trouble and ask them to issue a return request and I'll authorize it immediately. Without any response this customer waits 2 days and then today opens up an A-Z claim against me. This is similar to an eBay case, just way more annoying in my experience (I prefer selling on Amazon than eBay if couldn't tell by now). So this is clearly annoying, but looking at the comment in the case the person now words their issue with such illiteracy that it makes my head hurt. I'm sure in this post I'll make a ton of typo's, but none that could match this guys. All I could make out was that it 'crashe and evetin' and that he wanted a full refund without sending anything back. I have never had an item arrive broken before and while it's true there is a first time for everything, this item was in a case, and was surrounded by layers of bubble wrap in a bubble mailer. I have shipped UMD's this way before and they never have any issues. I also check to see if their casing is cracked or coming apart anywhere and this one just like all the others was fine. So because it only cost the customer about $13 I just gave them the refund and I now have to wait for Amazon to close the case.
This is the first one that's ever been open against me and I find some of these buyers just to be the worst of people. If you're so cheap that you have to try and take advantage of decent sellers (stroking my own ego I'm sorry) so that you can keep your product and get it a refund for it, then I honestly wish nothing but unspeakable horrible things on you. I also know that I may be assuming too much and that someone might have got a broken product (even with all the work I do to make sure it gets there okay) and just didn't wanna say much and see if they could get a full refund, but their messages/actions suggest otherwise. I would never want to send a defective item to anyone and I always want to make sure a customer is satisfied, but it's douches like these that can ruin my day.
Theres lots of money to be made on amazon but if they feel you've broken a rule, they will kick you out permanently with no warning. That includes getting too many negatives and you dont need that many for it to be too many. They will kick you out with zero warning. I lost my amazon account for a completely different unrelated reason. I broke some rule and had no idea I was breaking any rules and out the fucking door I went with approximately 60% of my income. Not only that, they pocketed $3000 of my money for 3 months.
Theres lots of money to be made on amazon but if they feel you've broken a rule, they will kick you out permanently with no warning. That includes getting too many negatives and you dont need that many for it to be too many. They will kick you out with zero warning. I lost my amazon account for a completely different unrelated reason. I broke some rule and had no idea I was breaking any rules and out the fucking door I went with approximately 60% of my income. Not only that, they pocketed $3000 of my money for 3 months.
Wait what? How'd that happen. I know Amazon is strict as all hell, which is why I am as careful as I am, but how does that kind of thing happen?
Comments
Nothing I can do about it now except be annoyed.
Originally posted by: stinkerhubbin
Nothing much I can do, but for the first time I have a package probably being returned to me for insufficient address. New ebayer, and I just happened to catch it the minute after it was first marked as being undeliverable as addressed. Contacted the buyer and let him know, maybe catch it at the post office or at least provide me with an Apt # for if/when it gets sent back to me (looking up his addy, it's got an apt # range). This was yesterday morning and haven't heard a single word. Package now marked as "insufficient address" and will likely (hopefully) get back to my doorstep at the very least.
Nothing I can do about it now except be annoyed.
I just send the buyer an email paypal invoice for the new shipping and to get their accurate address. That is what ebay instructed me to do. A couple of times people dont respond and I just wait and repost it a month or 2 later.
Originally posted by: quest4nes
Originally posted by: stinkerhubbin
I just send the buyer an email paypal invoice for the new shipping and to get their accurate address. That is what ebay instructed me to do. A couple of times people dont respond and I just wait and repost it a month or 2 later.
Thanks! Might just be what I gotta do if he ever responds. Now this is the first time I've ever had an insufficient address type ordeal, but shouldn't this read out as being returned to sender in Oak Harbor, WA (me) instead of New Mexico (him)? Maybe I'm just old and confused. lol Looks weird to me.
Originally posted by: theirontoupee
Question: I recently bought a lot of items from a particular seller who had previously listed this lot at a much higher price. I messaged him and asked about buying specific items from the lot rather than the whole thing and he said he wanted to just relist it all. I ended up pulling the trigger and buying it. Before the auction ended I asked several times if the A/C adapter that was in the previous listing came with the auction because they were pictured, but not in the description. The description then states that the items in the pictures are the exact ones being auctioned so there was a discrepancy. The seller never responded until about a week after the auction ended, the items were still not shipped, and he said that the a/c adapter shouldn't be included because of it belonging to the items that he pulled from the previous listing the first time it didn't sell. I then receive a message from him today saying that most likely the girl that handles his ebay stuff for him included the plug with the other items when she packaged it all up. However, she asked him if she should include manuals that went to the other removed items but had still been listed in the description of the listing I purchased and he said no! He then said that he assumed the buyer would know that items in the description that originally went with the items removed from the previous listing would not be included. So he is basically removing items from the listing that I bought after the fact because of his miscommunication with his employee and his laziness in not taking new pictures or editing the description! He said that if I wasn't happy with what I received he would refund me and pay for return shipping, to which I replied I simply wanted him to honor his original listing and not to penalize me as the buyer for his oversight.
As a seller, I always have honored my listings even if I made a mistake and it hurts me in the end. I just don't know why he's being such a Fickle Frank right now. The other issue is that he could be considered a prominent member of the retro gaming community so I figured he would have a bit more integrity than what I am currently experiencing...
So in your opinions, is it ok to remove items from the lot that were shown in the pictures and/or description AFTER the auction has completed and the buyer has paid, simply because you made a mistake with the listing?
MBRSR again, right?
I was watching the auctions and the guy obviously pulled the bike from the listing when he relisted and made a mistake with the pictures and the description, but did drop the price $500.
I mostly feel the same way as Jonebone. Why did you bid or pay, if they never responded to confirm what was actually removed or still included?
Just cancel the transaction before they ship to save time if you are unhappy or return what they send if you feel the order is incomplete.
You can't force someone to send something they don't feel was included and all you can do is be upset and leave bad feedback or be understanding and get over it. Sorry!
Originally posted by: nintendopower_4_ever
Originally posted by: theirontoupee
Question: I recently bought a lot of items from a particular seller who had previously listed this lot at a much higher price. I messaged him and asked about buying specific items from the lot rather than the whole thing and he said he wanted to just relist it all. I ended up pulling the trigger and buying it. Before the auction ended I asked several times if the A/C adapter that was in the previous listing came with the auction because they were pictured, but not in the description. The description then states that the items in the pictures are the exact ones being auctioned so there was a discrepancy. The seller never responded until about a week after the auction ended, the items were still not shipped, and he said that the a/c adapter shouldn't be included because of it belonging to the items that he pulled from the previous listing the first time it didn't sell. I then receive a message from him today saying that most likely the girl that handles his ebay stuff for him included the plug with the other items when she packaged it all up. However, she asked him if she should include manuals that went to the other removed items but had still been listed in the description of the listing I purchased and he said no! He then said that he assumed the buyer would know that items in the description that originally went with the items removed from the previous listing would not be included. So he is basically removing items from the listing that I bought after the fact because of his miscommunication with his employee and his laziness in not taking new pictures or editing the description! He said that if I wasn't happy with what I received he would refund me and pay for return shipping, to which I replied I simply wanted him to honor his original listing and not to penalize me as the buyer for his oversight.
As a seller, I always have honored my listings even if I made a mistake and it hurts me in the end. I just don't know why he's being such a Fickle Frank right now. The other issue is that he could be considered a prominent member of the retro gaming community so I figured he would have a bit more integrity than what I am currently experiencing...
So in your opinions, is it ok to remove items from the lot that were shown in the pictures and/or description AFTER the auction has completed and the buyer has paid, simply because you made a mistake with the listing?
MBRSR again, right?
I was watching the auctions and the guy obviously pulled the bike from the listing when he relisted and made a mistake with the pictures and the description, but did drop the price $500.
I mostly feel the same way as Jonebone. Why did you bid or pay, if they never responded to confirm what was actually removed or still included?
Just cancel the transaction before they ship to save time if you are unhappy or return what they send if you feel the order is incomplete.
You can't force someone to send something they don't feel was included and all you can do is be upset and leave bad feedback or be understanding and get over it. Sorry!
Yup...I will certainly exercise better judgement in the future with listings like these. I was so focused on the items I wanted, I was willing to take a chance. However, I had been messaging the seller prior to him relisting things and made it clear what I wanted and he made it clear that he was only removing the bike. If he took the time to edit the listing and pictures to remove the bike then he could have removed all of the other things associated with it. The items have already shipped according to him so it's not like I can stop that process. When they get to me I will resell what I didn't want in the first place because I really only wanted a few of the items and the seller wasn't willing to break up the lot.
I get your and Jonebone's point that I should have some sort of responsibility in this, which yes, I should have witheld payment until questions were answered because I would have bid anyway. I plan to do that in the future so I appreciate that advice. However, this guy has blamed his email, employee, business trips, and me for his failure to proofread his own listing! I feel like if you are asking someone to pay $1500, the least you could do is double-check the listing. Then, when they do pay instantly after the auction is over, don't treat them like crap because YOU messed up! I'm just looking at this from how I have handled buyers when I have messed up a listing. I don't bitch at my buyers for my mistakes or blame technology or other people. I suck it up and send them what the listing stated even if it was my fault for not proofreading.
The point of this rant and rave was to vent about poor customer service and how the seller handled his mistake. As a buyer, I will try and exercise better judgement as has been suggested, but I guess it's a learning experience for myself and the seller.
I just got an email that I wasn't eligible to sell in the Toys and Games category from the posted dates because of my account not being up to par (barely missed it, some dumb buyers can easily ruin your score).
Anyone else get this email just now? I'm assuming that this means video games which is 80% of what I sell there.
Purchase something on ebay with shipping listed as $8.49 USD shipped via UPS. Item arrives and the seller used Canada Post instead of UPS and the postage on it says $1.80 CDN. Packing materials are all re-used so they didn't pay for any of them. I've sent the seller a message over a week ago and have not gotten a reply. Yes it's only around $6.00 but still I paid for a fast expensive shipping method and he used a slower cheaper one, that's a ripoff.
Originally posted by: cheaterdragon1
Is it possible to file a claim for overcharged shipping?
Purchase something on ebay with shipping listed as $8.49 USD shipped via UPS. Item arrives and the seller used Canada Post instead of UPS and the postage on it says $1.80 CDN. Packing materials are all re-used so they didn't pay for any of them. I've sent the seller a message over a week ago and have not gotten a reply. Yes it's only around $6.00 but still I paid for a fast expensive shipping method and he used a slower cheaper one, that's a ripoff.
Yes, it is against ebay rules. They need to ship it how they listed it in their auction. No questions.
If they used calculated shipping and it was way off, that is the sellers issue too.
I just had this happend where someone charged me for priority and then sent parcel post, Charged me like $30 for shipping and paid $13, so I looked up all the stuff on this.
Originally posted by: cheaterdragon1
Is it possible to file a claim for overcharged shipping?
Purchase something on ebay with shipping listed as $8.49 USD shipped via UPS. Item arrives and the seller used Canada Post instead of UPS and the postage on it says $1.80 CDN. Packing materials are all re-used so they didn't pay for any of them. I've sent the seller a message over a week ago and have not gotten a reply. Yes it's only around $6.00 but still I paid for a fast expensive shipping method and he used a slower cheaper one, that's a ripoff.
I don't think there's a claim for that. Best/worst (depending on your point of view) thing you can do afaik is to note it in feedback and/or DSRs if you feel it's necessary. I've researched that question a while back for a similar situation I went through and came up empty.
Only other option is to report the listing (Listing Practices > Other Listing Practices > Shipping Related Charges) but I don't think that will do any good. I don't think this would qualify for a SNAD claim either, but maybe worth a shot since he apparently switched up shipping methods on you.
but on the thing above. I dont think it matters how they sent it. I guarantee you that you didnt even really notice the shipping method when you bought it, and only thought about it once the package showed the amount and you looked up what the method was. I doubt the speed/method truly mattered.
I dont see why it matters anyway. You obviously thought the item was worth it at the total price. Who cares what the shipping was. They might have costs you dont know. Was the package coming from the US? I dont understand. They could have a system like me and I have a default number to cover all countries and it says to contact me for exact quote. You dont contact me and just pay Im not going to refund it. I dont have time for that shit. Happens to much and just muddles up my entire paypal activity and makes it hard for me to do my books through paypal history.
Through UPS???? Do you realize that even a small package through ups from US to Canada is a fortune to ship? Common sense would have said that was incorrect
If the seller refuses to combine shipping, is there some way that I can make them send out three individual packages? I know that I should have inquired beforehand about combined shipping, but it is the principle to me of the matter. If I pay shipping for three packages because of a greedy seller, then I want to receive three packages. Furthermore, I also sell / ship things every week or so, so more packages = more packing supplies I can reuse
So if I pay for each transaction separately, for example, can this force them into sending individual packages?
Originally posted by: Nullface
http://www.amazon.com/gp/help/cus...
I just got an email that I wasn't eligible to sell in the Toys and Games category from the posted dates because of my account not being up to par (barely missed it, some dumb buyers can easily ruin your score).
Anyone else get this email just now? I'm assuming that this means video games which is 80% of what I sell there.
A less than helpful non-english speaking, customer service representative has confirmed this to be true. Be warned that it isn't just from low feedback/late shipments etc. It can be from not selling enough items. So make sure that you meet every guideline or apparently you won't be able to sell anything video game related until January.
Originally posted by: quest4nes
I am able to combine shipments in the bulk label tool. So if a seller does that, no you are not owed 3 shipments.
Maybe stagger the payments by a few days each would help?
I don't think I am owed three packages specifically, but if someone is "taking me" for an extra $20 or so in shipping costs, then I want the extra shipping materials.
Did anyone else see the paypal tos update? Ugh, 180 days to file a chargeback... awesome... way to fuck the sellers even more...
Late to the party on that one. I bitched about it awhile back in here
Not exactly up to snuff on current issues..guess I need to read up.
Originally posted by: theirontoupee
The other issue is that he could be considered a prominent member of the retro gaming community so I figured he would have a bit more integrity than what I am currently experiencing...
So in your opinions, is it ok to remove items from the lot that were shown in the pictures and/or description AFTER the auction has completed and the buyer has paid, simply because you made a mistake with the listing?
No its not ok. Hes a member, who is he? I might have a message for him.
Originally posted by: tracker465
Just bought three auction lots from a single seller in Japan. I asked them for an invoice with the total shipping amount, and I am being charged $10 shipping for each auction. In the auction it doesn't mention whether the sellers combine shipping or not, and I just sent another message asking about that. My question though is the following:
If the seller refuses to combine shipping, is there some way that I can make them send out three individual packages? I know that I should have inquired beforehand about combined shipping, but it is the principle to me of the matter. If I pay shipping for three packages because of a greedy seller, then I want to receive three packages. Furthermore, I also sell / ship things every week or so, so more packages = more packing supplies I can reuse
So if I pay for each transaction separately, for example, can this force them into sending individual packages?
You're definitely right about it being a matter of principle. I feel the same way even domestically. You of course can't force them to ship a certain way. However, you can ask for a partial refund after you get the items if they took a profit on shipping (you should cite text from the actual shipping-related policy so it's not just "how you feel"), and if they decline then neg them or maybe call eBay about it.
Originally posted by: ironious
Originally posted by: theirontoupee
The other issue is that he could be considered a prominent member of the retro gaming community so I figured he would have a bit more integrity than what I am currently experiencing...
So in your opinions, is it ok to remove items from the lot that were shown in the pictures and/or description AFTER the auction has completed and the buyer has paid, simply because you made a mistake with the listing?
No its not ok. Hes a member, who is he? I might have a message for him.
He's not a member on NA that I'm aware of, but he is one of the founders of the Video Game History Museum that pops up at the Classic Gaming Expo each year and that is going to have a physical location in Texas in the future. He was busy tending to that during CGE when the ebay auction ended, which is why he never responded to my questions before and during the auction. When he got back home he told his assistant who handles his ebay shipping to remove certain items before they were shipped because they should have gone with a previously unsold auction. He told me that I should have assumed they were not to be included in my auction regardless of him reusing the pictures and description from the previous auction.
I asked him to honor his listing and to not blame his assistant or buyer (me) for him not proofreading a $1500+ listing. After some heated messages between us, he agreed to send me all the items. I just received the last two manuals today. I left him positive feedback for honoring his listing despite how he treated me as the buyer. I also messaged him to assure him that if by chance we were to have another transaction I would certainly withhold payment until I had all questions answered so that a transaction could be redone. I think we both learned from this transaction for the future.
That was just left on my feedback. Best feedback Ive received hahahaha
Originally posted by: quest4nes
Love this game! Gonna get hammered and play the hell out of it!
That was just left on my feedback. Best feedback Ive received hahahaha
Haha nice! I'm curious, what game was it?
Originally posted by: stinkerhubbin
Originally posted by: quest4nes
Love this game! Gonna get hammered and play the hell out of it!
That was just left on my feedback. Best feedback Ive received hahahaha
Haha nice! I'm curious, what game was it?
mario duckhunt lol
"Hello,
The super smash bros disk you sold me has a few scratches on it. I believe it happened in transit. Next time, I'd secure the disk. When I opened my package the disk was rattling and floating around the case. It periodically kicks me off as I play it.
No chance you want your disk back and I could have a refund?
Thanks."
As a seller on Amazon I have 99% feedback with one negative review from someone who never even bothered to contact me. I've sold around 2,000 items and I'd like to think I do a pretty decent job at it. I get all my disc based games cleaned before I sell them, and I test everything that comes through my hands for around 10-15 minutes and spend time accurately describing them and offer to post pictures if needed (I list a lot of duplicates on a weekly basis and just don't have the time to take pictures). That being said some people in this world can just be god awful. I get a lot of people (looking at my history about 25 requests so far this year) who want to return items. Let me just say that regardless of their reason for wanting to return it I will always authorize it, give them a full refund and pay for the shipping. In the midst of these returns I find a variation of things that happen
1 - People want to return an item because they didn't like it and make up some story behind it, like it doesn't work, it came broken, blah blah blah. I'll get it back and it works fine and I'm okay with it because I can just re-list it and I'll only have lost about $3 in shipping. This is 17/25 of the returns I've gotten so far this year. I've even gotten good feedback about a really easy return process.
2 - People GENUINELY got a defective item. From all the items that I have gotten back thus far, I can assure you only one was defective (my fault none the less).
3 - People want free shit and they will lie, guilt you, scream text at you, curse you out or do whatever it is to get a refund that doesn't involve sending it back.
You can imagine this rant is about people in the #3 category. You may assume that I'm going too far in judging them and that's fine because I may be doing so, but I know for a fact that there is a lot of truth behind the matter. I'm just gonna post some of the return request stories (or they could have been just messages) I've gotten in the past month or so.
#1 - A, at first, nice woman purchased a PS3 game from me after asking me before the purchase for extensive pictures of the game and it working. That's not a problem at all and I follow through with it, she buys it, and gets it. The day she gets it she messages me saying it won't install correctly on the PS3 and freezes. I find this odd, but consider this to be in the either #1 or #2 category and tell her she can return it for a refund in full after she puts in the proper request. She gives me 2 messages about how bogus that is and that she shouldn't have to send it back and she get her refund immediately. She wrote a good paragraph to try and guilt me by telling me it was her kids birthday (which is why she rushed me to get the pictures so quickly I imagine) and that as a professional seller I should be more responsible so on and so forth. I don't ever argue or debate I just continue to apologize and try to get them to go along with the process. She leaves me one more rant of a message before sending the item back. I got it, uninstalled all data related to the game in both of my PS3's (A fat and a slim one) and it successfully installed and played on both.
#2 - I get a message that's pretty much blunt and to the point. "Game doesn't work, refund me or I will sue you". Keep in mind this person payed a total $5.50 for the purchase with shipping. Obviously because of the value of it I just refunded it without caring because as I mentioned above that just isn't worth fighting for.
#3 - A person messages me telling me the system I sold them isn't working and that none of the games that they own work on it. As per the usual I tell them to put in return request and I will authorize it and they will get their money in full. Now just like with everything I sell I know it works because of me testing it. This system I tested over 15 games on (because it came in a bundle) and so I just assume they want their money back. They send me a message back, not a return request, and tell me off for how terrible I am for trying to make them do such a horrid process. It's true that returning a system can be a bit more difficult than a game and may take anywhere from 3-4 minutes more plus the drive to get to their post office, but my god the way the worded it I might as well have been the Stalin of video game sellers. I responded with more apologies and promised compensation, but they refused and said I need to refund them and that I have no right to ask for the item back. They eventually stopped messaging me because, guess what, the system works. They mentioned in a later message that the two new games they got worked fine, but none of their old ones did and that it my fault for sending them a cruddy system. Ugh.
Most of the other stories involve a customer typing rude messages before sending an item back only so that I can find out that it works (like the norm) but this next one,..
#4 - This is the most recent one and it was just stupid. Occasionally in a box of games I buy I'll find some disc/cartridge/UMD only titles and I'll either have to find a case for them to ship them in, or bubble wrap them extensively (This option only applies to cartridges/UMD's not disc's obviously). So I got a message two days ago about how a PSP game I sent out that was UMD only was scratched. Not that it doesn't work, not that it was broken, just that it was scratched, something I mentioned in the description. As always though I have no problem doing proper returns and I apologize for the trouble and ask them to issue a return request and I'll authorize it immediately. Without any response this customer waits 2 days and then today opens up an A-Z claim against me. This is similar to an eBay case, just way more annoying in my experience (I prefer selling on Amazon than eBay if couldn't tell by now). So this is clearly annoying, but looking at the comment in the case the person now words their issue with such illiteracy that it makes my head hurt. I'm sure in this post I'll make a ton of typo's, but none that could match this guys. All I could make out was that it 'crashe and evetin' and that he wanted a full refund without sending anything back. I have never had an item arrive broken before and while it's true there is a first time for everything, this item was in a case, and was surrounded by layers of bubble wrap in a bubble mailer. I have shipped UMD's this way before and they never have any issues. I also check to see if their casing is cracked or coming apart anywhere and this one just like all the others was fine. So because it only cost the customer about $13 I just gave them the refund and I now have to wait for Amazon to close the case.
This is the first one that's ever been open against me and I find some of these buyers just to be the worst of people. If you're so cheap that you have to try and take advantage of decent sellers (stroking my own ego I'm sorry) so that you can keep your product and get it a refund for it, then I honestly wish nothing but unspeakable horrible things on you. I also know that I may be assuming too much and that someone might have got a broken product (even with all the work I do to make sure it gets there okay) and just didn't wanna say much and see if they could get a full refund, but their messages/actions suggest otherwise. I would never want to send a defective item to anyone and I always want to make sure a customer is satisfied, but it's douches like these that can ruin my day.
Bleh.
Originally posted by: ironious
Theres lots of money to be made on amazon but if they feel you've broken a rule, they will kick you out permanently with no warning. That includes getting too many negatives and you dont need that many for it to be too many. They will kick you out with zero warning. I lost my amazon account for a completely different unrelated reason. I broke some rule and had no idea I was breaking any rules and out the fucking door I went with approximately 60% of my income. Not only that, they pocketed $3000 of my money for 3 months.
Wait what? How'd that happen. I know Amazon is strict as all hell, which is why I am as careful as I am, but how does that kind of thing happen?