Experienced eBay sellers
I recently received a few questions regarding a Brand New 25th Anniversary Wii I have for sale on eBay. I have a 14 day return policy on all of my items. However, an intersted party asked if I would accept a return if the console or peripherals were to be defective. That would mean the buyer is going to use said console.
If the console were to come up as defective do I have to accept the return? The listing clearly states that the console is Brand New/Never Used. Shouldn't I only have to accept a return if the item is Brand New/Never Used? Can the buyer use the eBay listing as a receipt to contact Nintendo for the 1 year Limited Warranty?
Sorry for all the questions but I'm sure I'll never be able to find answers for such specific questions via Google.
Below are the buyers questions and my answers are right below them.
1. This listing is for a Brand New / USA Wii system, correct?
The console is Brand New never opened. This was purchased by me day of release.
2. The item I am ACTUALLY buying is the exact same one shown in the picture on the item page, correct?
I only put photos of the item be sold. All pictures were taken by me and you will receive the item as pictured.
3. Have any of the components (system itself, wii remote, nunchuk, the Included Disc Games, AV Cables, AC Adapter, etc.) ever been removed from their factory packaging?
(ie. their individual bags or the paper sleeves (for the disc games))
The item has never been opened.
4. Have any of the components IN this item (including all the parts I listed above in #3) ever been Used? If yes, which parts and for how long was each used?
Like I mentioned above. The item has never been opened.
5. I can return the item if it is defective, correct? (hopefully it won't be, but just in case
The item may only be returned in the described condition. If item is tampered with, opened or used I will not accept a return.
If the console were to come up as defective do I have to accept the return? The listing clearly states that the console is Brand New/Never Used. Shouldn't I only have to accept a return if the item is Brand New/Never Used? Can the buyer use the eBay listing as a receipt to contact Nintendo for the 1 year Limited Warranty?
Sorry for all the questions but I'm sure I'll never be able to find answers for such specific questions via Google.
Below are the buyers questions and my answers are right below them.
1. This listing is for a Brand New / USA Wii system, correct?
The console is Brand New never opened. This was purchased by me day of release.
2. The item I am ACTUALLY buying is the exact same one shown in the picture on the item page, correct?
I only put photos of the item be sold. All pictures were taken by me and you will receive the item as pictured.
3. Have any of the components (system itself, wii remote, nunchuk, the Included Disc Games, AV Cables, AC Adapter, etc.) ever been removed from their factory packaging?
(ie. their individual bags or the paper sleeves (for the disc games))
The item has never been opened.
4. Have any of the components IN this item (including all the parts I listed above in #3) ever been Used? If yes, which parts and for how long was each used?
Like I mentioned above. The item has never been opened.
5. I can return the item if it is defective, correct? (hopefully it won't be, but just in case
The item may only be returned in the described condition. If item is tampered with, opened or used I will not accept a return.
Comments
Originally posted by: theirontoupee
If there is an issue maybe you could offer a partial refund if it's not returned in the same condition that it was sold in, i.e., unopened.
I never do partial refunds. I feel partial refunds are an easy way to get items for cheaper than what you paid.
The item is 100% Brand New. I purchased this day one and just put it to the side. By allowing the buyer the ability to open the box I feel I'm allowing them to rip me off or tamper with the item.
I'm even more paranoid because the person is asking 20 questions. I've never asked that many questions about something I was interested in. I feel they are checking my answers for any errors to can take advantage of the situation.
You can legally charge a restocking fee for a open box return. But the buyer may neg you.
Ebay does not care about honest sellers.
If the Buyer claims it was "not as described" You pay return shipping Plus original amount = you lose money.
I work hard to make my customers happy. I sell quality products and have above average customer service but..
General ebay advice: IMHO Avoid paranoid high maintenance customers. You have the right to block members from bidding. Its all about Risk vs Reward
I've actually have a person ask a bunch of questions in one email and at the end they put." I asked 7 questions, I expect 7 answers" They ended up in my blocked list.
Originally posted by: TatuPreb
If they ask a hundred questions I would rather just block them. It might not be the best way but to me there are plenty of buyers and I don't need an overly picky one that may leave a neg/neutral feedback because something isn't just perfect.
I've actually have a person ask a bunch of questions in one email and at the end they put." I asked 7 questions, I expect 7 answers" They ended up in my blocked list.
Completely agree here, i avoid the picky customers at all costs because they are the ones that tend to have above and beyond expectations of said items and never due diligence of reading an ad and always leave either neutral or negative if you don't at least offer a partial refund or a full return. Ive had a similar situation where someone bought a dreamcast in the original box (used but in good shape) they asked me a bunch of questions, then asked me to ship it 1 day which i never do but they wanted it and i didn't charge extra even though the price difference was nearly 20 bucks..they weren't satisfied and asked for a return right away, when i got the console back it was a different one, not the one I had shipped out. I learned this lesson the hard way, its not worth the money from the sale, id rather not sell to people that have 1000 questions.
It's not something that you HAVE to deal with, if you can get out of it I see no reason not to.
Didn't make any sense to me though. There are at least 4 - 5 25th Anniversary Wii's on eBay at a much inexpensive price. Why wouldn't the buyer just go with one of those?
Also, what if said buyer didn't ask the questions and just purchased the console and still expected me to honor the ludacrous requests. eBay scares me the more I use it