eBay shipping snafu
I received an eBay message from a seller this afternoon that he accidentally swapped shipping labels when he mailed off his last batch of auctioned items. Someone else received my item, I received their item. The seller originally asked both of us to mail the items back to him and he'd re-send them.
Awhile later, the seller sent me another message asking if I'd be willing to ship directly to the other recipient with the other guy doing the same for me. The seller said he'd issue a partial refund to both buyers to cover the shipping, etc.
The seller has an established record, so I'm not too worried about being left high and dry, but I am wondering if that is the best course of action. I think I'm covered by eBay protection either way, but I'd was wondering if there are any caveats to that approach that I should be aware of?
Awhile later, the seller sent me another message asking if I'd be willing to ship directly to the other recipient with the other guy doing the same for me. The seller said he'd issue a partial refund to both buyers to cover the shipping, etc.
The seller has an established record, so I'm not too worried about being left high and dry, but I am wondering if that is the best course of action. I think I'm covered by eBay protection either way, but I'd was wondering if there are any caveats to that approach that I should be aware of?
Comments
Sounds like he's doing what he can to fix it. Shit happens, don't be too hard on him.
Originally posted by: Lincoln
The only way you might end up stuck is if you don't get your item and can't prove it was delivered to the wrong place. Is there tracking info associated with your item and does it show it delivered to the other guy's city? If so I think you're fine to just ship to each other.
Sounds like he's doing what he can to fix it. Shit happens, don't be too hard on him.
The tracking number associated to the auction I won was put on the other guy's boxed item. According to eBay, my item was successfully delivered to my house.
FWIW, I do have the eBay messages of the seller telling me he messed up the shipping.
If you never get your item, ask the original seller for a full refund.
If you get the item but it is damaged, ask the original seller for a full refund.
So far he sounds honest so I'd be surprised if he ignored your request for a full refund if something bad happens. Plus you got the eBay messages, so that's gotta be good for something right?
Another possibility (depending how carefully it was opened)is to send it back to the seller "return to sender." I've gotten that to work a couple times but that was a long long time ago when eBay wasn't so efficient. Might take some smooth talking at your PO.
There's also a slight possiblity that explaining the situation to someone at a PO, you could get it forwarded to the correct address.
Got refunded for my shipping & purchase in the end. I wasn't even mad, I was sort of amused really and didn't expect the purchase refund.
Originally posted by: teh lurv
Yeah the seller hit the ground running as soon as the other guy reported the mix-up, so he's okay in my book so far. My only concern is how the other guy ships my item. I assume I'm still covered by eBay buyer protection if my game arrives wrapped in newspaper smashed to bits.
If you don't mind me asking, what did you buy and what did he buy? Depending on what he bought you may be able to tell what hes like, if hes buying sealed NES games he should be pretty clear on how things should be shipped.