Everyone that thinks it's their god given right to good packaging why so? WhT defines good packaging anyway, care to elaborate? Purely just curious the opinion of it.
Good packaging is the ability to send the item the buyer paid for in the condition it was in when they put the money up. If I buy a boxed game and the pictures show an uncrushed box, it better come with that same uncrushed box when it arrives, for the shipping cost I paid.
One more comment before bed...i will elaborate tomorrow if I remember.
Everyone that thinks it's their god given right to good packaging why so? WhT defines good packaging anyway, care to elaborate? Purely just curious the opinion of it.
I know right!? What's with all these entitled collectors thinking that they should expect to recieve an item in the same condition it was advertised as? Once I've got their money, slapped a label directly on the box of the CIB game, and tossed it in the collection bin, that marks the end of my responsibility. They're lucky if I bother taping up the sides so the contents don't spill out. So it arrives all smashed up after being handled by the 800lb gorillas at the post office? Boo-hoo..not my problem. Maybe they should've thought about that before bothering me buying my product and wasting my time. And to think some of them have the nerve to leave less than positive feedback!
Everyone that thinks it's their god given right to good packaging why so? WhT defines good packaging anyway, care to elaborate? Purely just curious the opinion of it.
Good packaging is the ability to send the item the buyer paid for in the condition it was in when they put the money up. If I buy a boxed game and the pictures show an uncrushed box, it better come with that same uncrushed box when it arrives, for the shipping cost I paid.
Agreed. I've had 2 damaged Final Fantasy XII's from Europe and you know what? These international sellers were brilliant and great human beings with how they handled the situation and how polite they were. Without me even asking for refunds or anything one refunded me the cost of another item of like value and the other offered to send me an empty case for free. The next time I buy international I will buy from these 2 people (FR and DE) because of their excellent customer service.
This really had me in awe how crappy Americans on ebay treat people overall as both buyers and sellers. Don't know why that is but ebay is steadily getting to the point where I just won't spend my money there because of how much of a cesspool it is. This is why come to one of these gaming forums to buy/sell something now.
If I get a refund then I'll usually do a neutral at best.
If I'm in a good mood I just wont give feedback. I recently had a seller ship me a $90 cardboard box game in a bubbler mailer and gave arrived semi crushed. He was nice about it and gave me a partial refund without me asking. I just won't give that particular seller feedback as he def doesn't deserve positive and a neutral/neg might be too harsh. to make matters worse i think he is a collector based off his other items. Maybe he does deserve a negative?
Guy offers to refund, yet you would give neutral at best? Blocked, I wont sell my wares to you, too harsh. Grading is subjective, not everyone is a collector, WTF would the seller deserve not deserve a positive if they fulfilled their requirements and the buyer was just an anal hardass dick?
I shouldn't feel lucky or privileged because I got refund. if a seller is a jackass about shipping me my item and it doesn't arrive as described it is EXPECTED I am getting a refund. if you are going to be an incompetent seller trying to save a couple bucks on shipping than you definitely don't deserve positive feedback, let alone me buying your wares.
hypothetically, let's say a buyer buys a poster. the seller is lazy and too cheap to ship poster in a proper shipping container and decides to fold the poster so it'll fit in an envelope. poster arrives, but is folded several times over and ruined. by your rationale, the seller deserves positive feedback, regardless of whether he/she refunds buyer? give me a break.
Having s transaction is like dancing, both partners need to go Etty k together to make it the best it can be. In theory, it should be easy, but with so many variables and opinions, the reality is much different.
It Is ridiculous the entitlement some buyers have, expecting a grandma or grandpa cleaning out their garage to operate at the sane level as Amazon.
But it goes back to working together, aiming that the transaction hoes well, then resolving it in a proper manner if it doesn't.
Not all customers will be satisfied with what they receive, and if it truly is due to negligence or more likely an oversight by an inexperienced or unknowing seller, then just find a resolution , leave a positive, and move on.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
But oh yeah, everyone is always quick to think the worst of the sellers
If grandma cleaning out her attic is savy enough to post it on ebay then they better know how to pack and ship (not to mention set up a paypal). If they dont know (or care) then they wont give a shit about some negs on their eBay account.
Sorry, the burden of proper shipping is on the seller.
if the box is ruined (or doesnt arrive in the shape it was pictured) you need to get a %50 refund. if the seller doesnt comply with the refund, open an item not as described case do a return and neg them.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
How do you resolve something like a damaged box unless the seller sends an identical one?
Refund? Well, you wasted the buyer's time, so why not a neutral in that case?
In any event, the seller can avoid it entirely by using proper packaging. If you can't do at least that, you have no business selling on eBay.
The part you quoted does not match the question you asked. I'll assume it does though. And thus answer that question.
Maybe seller clears out their garage and finds more games they want to toss out, one is a FS2, gives you first dibs. Silver lining, despite first transaction being flawed.
I'm a returner. If something gets to my door in a different condition than what I purchased from the seller's photos, I start a return. Depending on how to handle the return depends on my feedback. Ill still give positive if theyre easy to deal with but Ill mention the item wasn't properly packaged. Negs aren't worth a bubble mailer IMO. I only neg when it makes me wana rip my hair out.
Having s transaction is like dancing, both partners need to go Etty k together to make it the best it can be. In theory, it should be easy, but with so many variables and opinions, the reality is much different.
It Is ridiculous the entitlement some buyers have, expecting a grandma or grandpa cleaning out their garage to operate at the sane level as Amazon.
But it goes back to working together, aiming that the transaction hoes well, then resolving it in a proper manner if it doesn't.
Not all customers will be satisfied with what they receive, and if it truly is due to negligence or more likely an oversight by an inexperienced or unknowing seller, then just find a resolution , leave a positive, and move on.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
But oh yeah, everyone is always quick to think the worst of the sellers
It's not entitlement to expect something received as described. It's ridiculous that you're being so damn confrontational and turning this into an argument. Stop taking everything so personally.
If Grandma calls something "Mint" and a Gamestore calls something "Mint", then yes, I would be skeptical of the Grandma but more trusting of the Gamestore. Regardless, I'd still expect it packed properly to prevent further damages. Grandma may not have the bubble wrap and packing peanuts of a Gamestore, but she could still use an old cereal box and balled up newspaper or paper towels at a minimum. I'd cringe to have a $1000 game shipped that way but if it's a $50 CIB then both methods would probably protect it adequately, even though not ideal.
But a bubble envelope is simply inexcusable in either circumstances, especially if the buyer mentions it ahead of time. It's one thing to plead ignorance when you don't know better, but when the buyer brings it to your attention then you deserve any feedback you receive.
I personally err on the side of neutral over negative, but if someone negs then it is their right to do so. If receiving items as described is buyer entitlement to you, then you shouldn't be selling in the first place.
I've had a US based seller ship me a device before that closes up and wedged junk between the halves of it to save space I guess while shipping. When it arrived it arrived in more than once piece due to pressure likely from the mail tossing the box around. The seller blamed me for it saying I was a horrible person trying to rip them off by switching out the devices, but considering how the serial is etched onto the system I don't know how that would be possible. Stunned me when ebay actually sided with the buyer as we always hear they sell buyers under the bus. I had to escalate twice to get it handled.
Having s transaction is like dancing, both partners need to go Etty k together to make it the best it can be. In theory, it should be easy, but with so many variables and opinions, the reality is much different.
It Is ridiculous the entitlement some buyers have, expecting a grandma or grandpa cleaning out their garage to operate at the sane level as Amazon.
But it goes back to working together, aiming that the transaction hoes well, then resolving it in a proper manner if it doesn't.
Not all customers will be satisfied with what they receive, and if it truly is due to negligence or more likely an oversight by an inexperienced or unknowing seller, then just find a resolution , leave a positive, and move on.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
But oh yeah, everyone is always quick to think the worst of the sellers
It's not entitlement to expect something received as described. It's ridiculous that you're being so damn confrontational and turning this into an argument. Stop taking everything so personally.
If Grandma calls something "Mint" and a Gamestore calls something "Mint", then yes, I would be skeptical of the Grandma but more trusting of the Gamestore. Regardless, I'd still expect it packed properly to prevent further damages. Grandma may not have the bubble wrap and packing peanuts of a Gamestore, but she could still use an old cereal box and balled up newspaper or paper towels at a minimum. I'd cringe to have a $1000 game shipped that way but if it's a $50 CIB then both methods would probably protect it adequately, even though not ideal.
But a bubble envelope is simply inexcusable in either circumstances, especially if the buyer mentions it ahead of time. It's one thing to plead ignorance when you don't know better, but when the buyer brings it to your attention then you deserve any feedback you receive.
I personally err on the side of neutral over negative, but if someone negs then it is their right to do so. If receiving items as described is buyer entitlement to you, then you shouldn't be selling in the first place.
I'm being "so damn confrontational"? No offense, but if that isn't being confrontational in and of itself, I'm honestly not sure what is.
I stand by my words, sellers and buyers need to work together. Not all situations go perfectly all the time, no matter which side of the fence one is sitting, I would hope that one would act like all mature adult about it.
If the seller packs the game in a box, and then the USPS runs over it with their truck, does the seller deserve a negative? Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg?
Imo, the most important thing is the customer service, in such situations. Someone mentioned giving a negative because of their time being wasted, what's next, giving a negative because of the disappoint factor? It just seems quite childish to me, especially if the seller is trying to work with the buyer to find a solution.
Food for thought: if a transaction goes awry and the seller knows the buyer will not leave positive feedback, what incentive is there for the seller to bend over backwards to solve the problem, just to earn a neutral at best, or possibly an automatic negative?
Having s transaction is like dancing, both partners need to go Etty k together to make it the best it can be. In theory, it should be easy, but with so many variables and opinions, the reality is much different.
It Is ridiculous the entitlement some buyers have, expecting a grandma or grandpa cleaning out their garage to operate at the sane level as Amazon.
But it goes back to working together, aiming that the transaction hoes well, then resolving it in a proper manner if it doesn't.
Not all customers will be satisfied with what they receive, and if it truly is due to negligence or more likely an oversight by an inexperienced or unknowing seller, then just find a resolution , leave a positive, and move on.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
But oh yeah, everyone is always quick to think the worst of the sellers
It's not entitlement to expect something received as described. It's ridiculous that you're being so damn confrontational and turning this into an argument. Stop taking everything so personally.
If Grandma calls something "Mint" and a Gamestore calls something "Mint", then yes, I would be skeptical of the Grandma but more trusting of the Gamestore. Regardless, I'd still expect it packed properly to prevent further damages. Grandma may not have the bubble wrap and packing peanuts of a Gamestore, but she could still use an old cereal box and balled up newspaper or paper towels at a minimum. I'd cringe to have a $1000 game shipped that way but if it's a $50 CIB then both methods would probably protect it adequately, even though not ideal.
But a bubble envelope is simply inexcusable in either circumstances, especially if the buyer mentions it ahead of time. It's one thing to plead ignorance when you don't know better, but when the buyer brings it to your attention then you deserve any feedback you receive.
I personally err on the side of neutral over negative, but if someone negs then it is their right to do so. If receiving items as described is buyer entitlement to you, then you shouldn't be selling in the first place.
I'm being "so damn confrontational"? No offense, but if that isn't being confrontational in and of itself, I'm honestly not sure what is. I stand by my words, sellers and buyers need to work together. Not all situations go perfectly all the time, no matter which side of the fence one is sitting, I would hope that one would act like all mature adult about it. If the seller packs the game in a box, and then the USPS runs over it with their truck, does the seller deserve a negative? Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg? Imo, the most important thing is the customer service, in such situations. Someone mentioned giving a negative because of their time being wasted, what's next, giving a negative because of the disappoint factor? It just seems quite childish to me, especially if the seller is trying to work with the buyer to find a solution.
Then the buyer should get a 100% refund, what the shipping company does is of no concern to the buyer.
The seller should purchase insurance, and take it up with the delivery company. Thats the cost of doing business, sometimes things don’t go your way and you have to eat a crap sandwich.
The part you quoted does not match the question you asked. I'll assume it does though. And thus answer that question.
Maybe seller clears out their garage and finds more games they want to toss out, one is a FS2, gives you first dibs. Silver lining, despite first transaction being flawed.
So you're pinning all hope on a one in a billion chance? No, thanks. Especially if they have proven that they can't ship something properly.
I'm sorry, but unless the transaction is successful, the seller doesn't earn a positive by default. If it's the shipping company's fault, maybe (hope you insured it.)
But we're talking about the seller's crappy packaging. If it's their fault, and they don't resend an identical or better item, they don't get a positive. I bought an item, so I expect said item. Getting my money back isn't getting the item, I gave you a temporary loan. Maybe no feedback if they are remorseful and refund. They don't get a ding that way.
But sellers need to consider packaging. Otherwise, get out of the collectable business.
If the seller packs the game in a box, and then the USPS runs over it with their truck, does the seller deserve a negative?
Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg?
Food for thought: if a transaction goes awry and the seller knows the buyer will not leave positive feedback, what incentive is there for the seller to bend over backwards to solve the problem, just to earn a neutral at best, or possibly an automatic negative?
Providing a refund for damaged or destroyed goods is not "bending over backwards".
I've had plenty of transactions go awry from both the buyer and seller perspective. How I give feedback depends on the severity of the problem and how well they handled it. I allow room for mistakes and give them a chance to resolve an issue. If they do a great job with resolution (even if they made some mistakes), I'll usually give a positive. It's all about how they handle things.
I think we need to distinguish between REALLY picky collectors throwing a fuss over the tiniest of smudges on the wrap on a game, versus a reasonable expectation of getting the product in virtually the same condition as it is advertised. Perhaps some of Dave's comments are reasonable when you think about the former example, of a really really nit-picky buyer being a bit ridiculous about something not arriving with 100% perfection, but I don't think that's really what we're talking about here. Per ebay's own policies and guides, you are responsible as a seller for getting the item to the buyer as advertised. How you choose to do that exactly is up to you, but that is the standard that you agree to when using the platform.
I will agree that there are some buyers who are extremely needy and are a bit ridiculous at times, but that isn't the majority in my experience.
If the seller packs the game in a box, and then the USPS runs over it with their truck, does the seller deserve a negative?
Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg?
I've had plenty of transactions go awry from both the buyer and seller perspective. How I give feedback depends on the severity of the problem and how well they handled it. I allow room for mistakes and give them a chance to resolve an issue. If they do a great job with resolution (even if they made some mistakes), I'll usually give a positive. It's all about how they handle things.
I think we need to distinguish between REALLY picky collectors throwing a fuss over the tiniest of smudges on the wrap on a game, versus a reasonable expectation of getting the product in virtually the same condition as it is advertised. Perhaps some of Dave's comments are reasonable when you think about the former example, of a really really nit-picky buyer being a bit ridiculous about something not arriving with 100% perfection, but I don't think that's really what we're talking about here. Per ebay's own policies and guides, you are responsible as a seller for getting the item to the buyer as advertised. How you choose to do that exactly is up to you, but that is the standard that you agree to when using the platform.
I will agree that there are some buyers who are extremely needy and are a bit ridiculous at times, but that isn't the majority in my experience.
Thank you, this nicely sums up my feelings on the matter, all points mentioned.
Edit: and for those who buy from me know, I ship things in a secure enough manner to get them worldwide undamaged. I sent a teapot to Norway once, from Taiwan, and also a guitar from Germany to the USA. Which remained perfectly in tune when it arrived.
The way people pack things here is terrible, you guys would Leave negatives for everything I think
If the seller packs the game in a box, and then the USPS runs over it with their truck, does the seller deserve a negative?
Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg?
Perhaps some of Dave's comments are reasonable when you think about the former example, of a really really nit-picky buyer being a bit ridiculous about something not arriving with 100% perfection, but I don't think that's really what we're talking about here. Per ebay's own policies and guides, you are responsible as a seller for getting the item to the buyer as advertised. How you choose to do that exactly is up to you, but that is the standard that you agree to when using the platform.
That would be great if Dave wasn't trotting out examples of cases where it is clearly the seller's problem and the buyer should just get a full refund, with no argument or contest.
The way people pack things here is terrible, you guys would Leave negatives for everything I think
And they would likely be well-deserved negatives that would eventually lead to seller's doing a better job so that they still had a sufficiently good reputation to be able to sell online, at all.
You guys probably mentioned this already, but how do you feel about sellers retaliating because of negative feedback? I know that deters some people from leaving negative feedback.
A few years ago we tried buying some Rugrats DVDs of eBay for our daughter. After a few weeks of the item not being shipped the seller told us that they wouldn't be able to ship them for a while longer. We just said whatever and that we could wait. Then a bit later they messaged again saying the person who prints their movies couldn't get the stuff to them, saying that they were bootlegs. At this point we just asked for a refund because we didn't want bootleg DVDs (we could just do that ourselves). They started to get hostile and we opened a case for a refund. eBay refunded our money and we left a negative saying that the seller did not disclose they were selling bootleg products and refused to refund our money. Now, this person didn't leave a negative but rather left a positive calling my wife a liar and a skank and all this type of shit. We contacted eBay and we asked them to remove the feedback. The customer service person just asked what the problem with the comment was and they did not delete it. It turned my wife off of eBay and leaving feedback entirely.
The way people pack things here is terrible, you guys would Leave negatives for everything I think
And they would likely be well-deserved negatives that would eventually lead to seller's doing a better job so that they still had a sufficiently good reputation to be able to sell online, at all.
Comments
anal hardass dick
Heh heh
Everyone that thinks it's their god given right to good packaging why so? WhT defines good packaging anyway, care to elaborate? Purely just curious the opinion of it.
Good packaging is the ability to send the item the buyer paid for in the condition it was in when they put the money up. If I buy a boxed game and the pictures show an uncrushed box, it better come with that same uncrushed box when it arrives, for the shipping cost I paid.
One more comment before bed...i will elaborate tomorrow if I remember.
Everyone that thinks it's their god given right to good packaging why so? WhT defines good packaging anyway, care to elaborate? Purely just curious the opinion of it.
I know right!? What's with all these entitled collectors thinking that they should expect to recieve an item in the same condition it was advertised as? Once I've got their money, slapped a label directly on the box of the CIB game, and tossed it in the collection bin, that marks the end of my responsibility. They're lucky if I bother taping up the sides so the contents don't spill out. So it arrives all smashed up after being handled by the 800lb gorillas at the post office? Boo-hoo..not my problem. Maybe they should've thought about that before bothering me buying my product and wasting my time. And to think some of them have the nerve to leave less than positive feedback!
Everyone that thinks it's their god given right to good packaging why so? WhT defines good packaging anyway, care to elaborate? Purely just curious the opinion of it.
Good packaging is the ability to send the item the buyer paid for in the condition it was in when they put the money up. If I buy a boxed game and the pictures show an uncrushed box, it better come with that same uncrushed box when it arrives, for the shipping cost I paid.
Agreed. I've had 2 damaged Final Fantasy XII's from Europe and you know what? These international sellers were brilliant and great human beings with how they handled the situation and how polite they were. Without me even asking for refunds or anything one refunded me the cost of another item of like value and the other offered to send me an empty case for free. The next time I buy international I will buy from these 2 people (FR and DE) because of their excellent customer service.
This really had me in awe how crappy Americans on ebay treat people overall as both buyers and sellers. Don't know why that is but ebay is steadily getting to the point where I just won't spend my money there because of how much of a cesspool it is. This is why come to one of these gaming forums to buy/sell something now.
If I get a refund then I'll usually do a neutral at best.
If I'm in a good mood I just wont give feedback. I recently had a seller ship me a $90 cardboard box game in a bubbler mailer and gave arrived semi crushed. He was nice about it and gave me a partial refund without me asking. I just won't give that particular seller feedback as he def doesn't deserve positive and a neutral/neg might be too harsh. to make matters worse i think he is a collector based off his other items. Maybe he does deserve a negative?
Guy offers to refund, yet you would give neutral at best? Blocked, I wont sell my wares to you, too harsh. Grading is subjective, not everyone is a collector, WTF would the seller deserve not deserve a positive if they fulfilled their requirements and the buyer was just an anal hardass dick?
I shouldn't feel lucky or privileged because I got refund. if a seller is a jackass about shipping me my item and it doesn't arrive as described it is EXPECTED I am getting a refund. if you are going to be an incompetent seller trying to save a couple bucks on shipping than you definitely don't deserve positive feedback, let alone me buying your wares.
hypothetically, let's say a buyer buys a poster. the seller is lazy and too cheap to ship poster in a proper shipping container and decides to fold the poster so it'll fit in an envelope. poster arrives, but is folded several times over and ruined. by your rationale, the seller deserves positive feedback, regardless of whether he/she refunds buyer? give me a break.
It Is ridiculous the entitlement some buyers have, expecting a grandma or grandpa cleaning out their garage to operate at the sane level as Amazon.
But it goes back to working together, aiming that the transaction hoes well, then resolving it in a proper manner if it doesn't.
Not all customers will be satisfied with what they receive, and if it truly is due to negligence or more likely an oversight by an inexperienced or unknowing seller, then just find a resolution , leave a positive, and move on.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
But oh yeah, everyone is always quick to think the worst of the sellers
Sorry, the burden of proper shipping is on the seller.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
How do you resolve something like a damaged box unless the seller sends an identical one?
Refund? Well, you wasted the buyer's time, so why not a neutral in that case?
In any event, the seller can avoid it entirely by using proper packaging. If you can't do at least that, you have no business selling on eBay.
Maybe seller clears out their garage and finds more games they want to toss out, one is a FS2, gives you first dibs. Silver lining, despite first transaction being flawed.
Having s transaction is like dancing, both partners need to go Etty k together to make it the best it can be. In theory, it should be easy, but with so many variables and opinions, the reality is much different.
It Is ridiculous the entitlement some buyers have, expecting a grandma or grandpa cleaning out their garage to operate at the sane level as Amazon.
But it goes back to working together, aiming that the transaction hoes well, then resolving it in a proper manner if it doesn't.
Not all customers will be satisfied with what they receive, and if it truly is due to negligence or more likely an oversight by an inexperienced or unknowing seller, then just find a resolution , leave a positive, and move on.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
But oh yeah, everyone is always quick to think the worst of the sellers
It's not entitlement to expect something received as described. It's ridiculous that you're being so damn confrontational and turning this into an argument. Stop taking everything so personally.
If Grandma calls something "Mint" and a Gamestore calls something "Mint", then yes, I would be skeptical of the Grandma but more trusting of the Gamestore. Regardless, I'd still expect it packed properly to prevent further damages. Grandma may not have the bubble wrap and packing peanuts of a Gamestore, but she could still use an old cereal box and balled up newspaper or paper towels at a minimum. I'd cringe to have a $1000 game shipped that way but if it's a $50 CIB then both methods would probably protect it adequately, even though not ideal.
But a bubble envelope is simply inexcusable in either circumstances, especially if the buyer mentions it ahead of time. It's one thing to plead ignorance when you don't know better, but when the buyer brings it to your attention then you deserve any feedback you receive.
I personally err on the side of neutral over negative, but if someone negs then it is their right to do so. If receiving items as described is buyer entitlement to you, then you shouldn't be selling in the first place.
Having s transaction is like dancing, both partners need to go Etty k together to make it the best it can be. In theory, it should be easy, but with so many variables and opinions, the reality is much different.
It Is ridiculous the entitlement some buyers have, expecting a grandma or grandpa cleaning out their garage to operate at the sane level as Amazon.
But it goes back to working together, aiming that the transaction hoes well, then resolving it in a proper manner if it doesn't.
Not all customers will be satisfied with what they receive, and if it truly is due to negligence or more likely an oversight by an inexperienced or unknowing seller, then just find a resolution , leave a positive, and move on.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
But oh yeah, everyone is always quick to think the worst of the sellers
It's not entitlement to expect something received as described. It's ridiculous that you're being so damn confrontational and turning this into an argument. Stop taking everything so personally.
If Grandma calls something "Mint" and a Gamestore calls something "Mint", then yes, I would be skeptical of the Grandma but more trusting of the Gamestore. Regardless, I'd still expect it packed properly to prevent further damages. Grandma may not have the bubble wrap and packing peanuts of a Gamestore, but she could still use an old cereal box and balled up newspaper or paper towels at a minimum. I'd cringe to have a $1000 game shipped that way but if it's a $50 CIB then both methods would probably protect it adequately, even though not ideal.
But a bubble envelope is simply inexcusable in either circumstances, especially if the buyer mentions it ahead of time. It's one thing to plead ignorance when you don't know better, but when the buyer brings it to your attention then you deserve any feedback you receive.
I personally err on the side of neutral over negative, but if someone negs then it is their right to do so. If receiving items as described is buyer entitlement to you, then you shouldn't be selling in the first place.
I'm being "so damn confrontational"? No offense, but if that isn't being confrontational in and of itself, I'm honestly not sure what is.
I stand by my words, sellers and buyers need to work together. Not all situations go perfectly all the time, no matter which side of the fence one is sitting, I would hope that one would act like all mature adult about it.
If the seller packs the game in a box, and then the USPS runs over it with their truck, does the seller deserve a negative? Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg?
Imo, the most important thing is the customer service, in such situations. Someone mentioned giving a negative because of their time being wasted, what's next, giving a negative because of the disappoint factor? It just seems quite childish to me, especially if the seller is trying to work with the buyer to find a solution.
Having s transaction is like dancing, both partners need to go Etty k together to make it the best it can be. In theory, it should be easy, but with so many variables and opinions, the reality is much different.
It Is ridiculous the entitlement some buyers have, expecting a grandma or grandpa cleaning out their garage to operate at the sane level as Amazon.
But it goes back to working together, aiming that the transaction hoes well, then resolving it in a proper manner if it doesn't.
Not all customers will be satisfied with what they receive, and if it truly is due to negligence or more likely an oversight by an inexperienced or unknowing seller, then just find a resolution , leave a positive, and move on.
If there is a problem and the guy resolves it, why is a positive unreasonable? Who knows, maybe the transaction might end up taking a positive turn IE via a silver lining, even if the initial transaction had a problem.
But oh yeah, everyone is always quick to think the worst of the sellers
It's not entitlement to expect something received as described. It's ridiculous that you're being so damn confrontational and turning this into an argument. Stop taking everything so personally.
If Grandma calls something "Mint" and a Gamestore calls something "Mint", then yes, I would be skeptical of the Grandma but more trusting of the Gamestore. Regardless, I'd still expect it packed properly to prevent further damages. Grandma may not have the bubble wrap and packing peanuts of a Gamestore, but she could still use an old cereal box and balled up newspaper or paper towels at a minimum. I'd cringe to have a $1000 game shipped that way but if it's a $50 CIB then both methods would probably protect it adequately, even though not ideal.
But a bubble envelope is simply inexcusable in either circumstances, especially if the buyer mentions it ahead of time. It's one thing to plead ignorance when you don't know better, but when the buyer brings it to your attention then you deserve any feedback you receive.
I personally err on the side of neutral over negative, but if someone negs then it is their right to do so. If receiving items as described is buyer entitlement to you, then you shouldn't be selling in the first place.
I'm being "so damn confrontational"? No offense, but if that isn't being confrontational in and of itself, I'm honestly not sure what is. I stand by my words, sellers and buyers need to work together. Not all situations go perfectly all the time, no matter which side of the fence one is sitting, I would hope that one would act like all mature adult about it. If the seller packs the game in a box, and then the USPS runs over it with their truck, does the seller deserve a negative? Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg? Imo, the most important thing is the customer service, in such situations. Someone mentioned giving a negative because of their time being wasted, what's next, giving a negative because of the disappoint factor? It just seems quite childish to me, especially if the seller is trying to work with the buyer to find a solution.
Then the buyer should get a 100% refund, what the shipping company does is of no concern to the buyer.
The seller should purchase insurance, and take it up with the delivery company. Thats the cost of doing business, sometimes things don’t go your way and you have to eat a crap sandwich.
The part you quoted does not match the question you asked. I'll assume it does though. And thus answer that question.
Maybe seller clears out their garage and finds more games they want to toss out, one is a FS2, gives you first dibs. Silver lining, despite first transaction being flawed.
So you're pinning all hope on a one in a billion chance? No, thanks. Especially if they have proven that they can't ship something properly.
I'm sorry, but unless the transaction is successful, the seller doesn't earn a positive by default. If it's the shipping company's fault, maybe (hope you insured it.)
But we're talking about the seller's crappy packaging. If it's their fault, and they don't resend an identical or better item, they don't get a positive. I bought an item, so I expect said item. Getting my money back isn't getting the item, I gave you a temporary loan. Maybe no feedback if they are remorseful and refund. They don't get a ding that way.
But sellers need to consider packaging. Otherwise, get out of the collectable business.
Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg?
Food for thought: if a transaction goes awry and the seller knows the buyer will not leave positive feedback, what incentive is there for the seller to bend over backwards to solve the problem, just to earn a neutral at best, or possibly an automatic negative?
Providing a refund for damaged or destroyed goods is not "bending over backwards".
Haha, what about a modern game release? The majority wouldn't consider it the collectable business just because na folks might.
I guess it depends. A non-collecting gamer might not care if the box is a little dinged. Though if a jewel case comes busted up they might.
I think we need to distinguish between REALLY picky collectors throwing a fuss over the tiniest of smudges on the wrap on a game, versus a reasonable expectation of getting the product in virtually the same condition as it is advertised. Perhaps some of Dave's comments are reasonable when you think about the former example, of a really really nit-picky buyer being a bit ridiculous about something not arriving with 100% perfection, but I don't think that's really what we're talking about here. Per ebay's own policies and guides, you are responsible as a seller for getting the item to the buyer as advertised. How you choose to do that exactly is up to you, but that is the standard that you agree to when using the platform.
I will agree that there are some buyers who are extremely needy and are a bit ridiculous at times, but that isn't the majority in my experience.
Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg?
I've had plenty of transactions go awry from both the buyer and seller perspective. How I give feedback depends on the severity of the problem and how well they handled it. I allow room for mistakes and give them a chance to resolve an issue. If they do a great job with resolution (even if they made some mistakes), I'll usually give a positive. It's all about how they handle things.
I think we need to distinguish between REALLY picky collectors throwing a fuss over the tiniest of smudges on the wrap on a game, versus a reasonable expectation of getting the product in virtually the same condition as it is advertised. Perhaps some of Dave's comments are reasonable when you think about the former example, of a really really nit-picky buyer being a bit ridiculous about something not arriving with 100% perfection, but I don't think that's really what we're talking about here. Per ebay's own policies and guides, you are responsible as a seller for getting the item to the buyer as advertised. How you choose to do that exactly is up to you, but that is the standard that you agree to when using the platform.
I will agree that there are some buyers who are extremely needy and are a bit ridiculous at times, but that isn't the majority in my experience.
Thank you, this nicely sums up my feelings on the matter, all points mentioned.
Edit: and for those who buy from me know, I ship things in a secure enough manner to get them worldwide undamaged. I sent a teapot to Norway once, from Taiwan, and also a guitar from Germany to the USA. Which remained perfectly in tune when it arrived.
The way people pack things here is terrible, you guys would Leave negatives for everything I think
Or what if the item was shipped via ups, and the guy loading the trucks drop kicked it into the truck (this sort of thing does happen, my friend witnessed this frequently during his stint there), does the seller deserve a neg?
Perhaps some of Dave's comments are reasonable when you think about the former example, of a really really nit-picky buyer being a bit ridiculous about something not arriving with 100% perfection, but I don't think that's really what we're talking about here. Per ebay's own policies and guides, you are responsible as a seller for getting the item to the buyer as advertised. How you choose to do that exactly is up to you, but that is the standard that you agree to when using the platform.
That would be great if Dave wasn't trotting out examples of cases where it is clearly the seller's problem and the buyer should just get a full refund, with no argument or contest.
And they would likely be well-deserved negatives that would eventually lead to seller's doing a better job so that they still had a sufficiently good reputation to be able to sell online, at all.
A few years ago we tried buying some Rugrats DVDs of eBay for our daughter. After a few weeks of the item not being shipped the seller told us that they wouldn't be able to ship them for a while longer. We just said whatever and that we could wait. Then a bit later they messaged again saying the person who prints their movies couldn't get the stuff to them, saying that they were bootlegs. At this point we just asked for a refund because we didn't want bootleg DVDs (we could just do that ourselves). They started to get hostile and we opened a case for a refund. eBay refunded our money and we left a negative saying that the seller did not disclose they were selling bootleg products and refused to refund our money. Now, this person didn't leave a negative but rather left a positive calling my wife a liar and a skank and all this type of shit. We contacted eBay and we asked them to remove the feedback. The customer service person just asked what the problem with the comment was and they did not delete it. It turned my wife off of eBay and leaving feedback entirely.
And they would likely be well-deserved negatives that would eventually lead to seller's doing a better job so that they still had a sufficiently good reputation to be able to sell online, at all.