Ebay Return - Item as undescribed qeusiton
Hey guys just curious about a return. I bought 4 vectrex games from an ebay seller with manuals and the poicture showed everything to be in nice shape. The listing stated the condition was simply used, no acceptable or anything like that. The description was that what was included in the pictures was what you got. So I bought them and everything was in good shape except when I opened the manuals they all had high scores written in the back. This wasn{t mentioned anywhere in the listing, nor was it in the photos. So I contacted the seller and he basically told me to screw off and that he wouldn't accept a return so I opened a case. And I stated the items were not as described by the pictures. there was no indication the manuals had been damaged by pen. And he sent me the following:
This transaction was for a multi-item lot of 35 year old consumer items. These items are used and were described as such. They are not described as new, mint or like-new or collector's quality. The manuals, including the high score tables shown in the buyer's detailed photos, were previously used for their intended purpose. There is no conflict between the description of the items in the original listing the items that the buyer received. They are used items and there was no advertised or implied purpose of these items which has expired. The purpose of the high score tables inside of the manuals is to write high scores in them. The high score tables are used. They are still able to be used some more and the item is as described.
He basically says that he is right because he stated as used, but my question is will ebay still protect me under the money back guarentee as the items had damage to them that wasn't mentioned?
Thank all!
This transaction was for a multi-item lot of 35 year old consumer items. These items are used and were described as such. They are not described as new, mint or like-new or collector's quality. The manuals, including the high score tables shown in the buyer's detailed photos, were previously used for their intended purpose. There is no conflict between the description of the items in the original listing the items that the buyer received. They are used items and there was no advertised or implied purpose of these items which has expired. The purpose of the high score tables inside of the manuals is to write high scores in them. The high score tables are used. They are still able to be used some more and the item is as described.
He basically says that he is right because he stated as used, but my question is will ebay still protect me under the money back guarentee as the items had damage to them that wasn't mentioned?
Thank all!
Comments
OP - in my opinion, if you're going to be this picky on condition for used items, then do yourself a favor when the listings are minimally described and reach out to your potential sellers with a simple message stating you're a collector, and you're curious if there is any notable damage to worry about (rips/tears/ink/stickers etc). I'm not trying to be a jerk, but the seller likely had no idea and you did get what was pictured. It was purely communication, and not sure that solely falls on the seller. Same with expecting games to be shipped in a box, a simple message can go a long way.
Sounds like you didn't check out the photos well enough and are trying to blame the seller for buyer's remorse.
I personally don't see a problem in the seller's point of view.
If you want dead mint items, don't buy anything not listed as mint!
I'm siding with the seller because I've been in his/her situation. We all make mistakes and may even miss things when listing, but with condition being subjective to begin with, it's going to be difficult to get what you want if you don't ask questions first and neither side communicates.
Yeah, gonna have to side with the seller here. You seem to have a lot of issues with transactions on eBay...
Seriously considering quitting eBay over this, not saying you're doing this but I really wish people would remember sellers are people too, and are only human, most consider things like a little writing in the part of the book specifically designated for writing in to be a non-issue, and don't have time for being yanked around with bullshit when we're just trying to get money to buy food and not everybody is an expert on everything they're selling
I seriously had a buyer scam me for a refund over a $7 DLC code that was definitely still valid when I sent it to them, and had a buyer scam me because an expensive Sega CD game got a crack in shipping even though I packed it as well as I could, and in both cases they got to keep the money and the item
Again, not saying this is you or anything, but this is to everyone, if you ever see that start to become you, please knock that shit off for the good of the community
Less sellers feeling kind and generous in dealing with customers, their patience being exhausted, will have a chilling effect, and the deals that we love to search for will gradually slide towards non-existence if people keep up this behavior because why bother?
One of the greatest things about NA is that it's infinitely more fair and equal to buyers and sellers over eBay
Here is the item listing, which actually sold at a negotiated price that was about 20% less than the BIN price still listed on that page:
https://www.ebay.com/itm/Vectrex-Game-Lot-Carts-and-Manuals-x4-Web-Wars-Cosmic-Chasm-More-/272985686145?_trksid=p2047675.l2557&ssPageName=STRK:MESOX:IT&nma=true&si=2flNewgMmDloxn5vgofkjX%2B1kck%3D&orig_cvip=true&rt=nc
I love when I find stuff like that in games. My copy of MUSHA had a small review written in the back by the previous owner who was most likely a teenage boy. It was fun to read his review. i don't see why people get up in arms on this kind of stuff.
You have a picture of that?
Here is the item listing,
https://www.ebay.com/itm/Vectrex-...
About what I expected. The manuals are closed and there is nothing said regarding the condition or interior and they are "used". Nothing is wrong with this listing IMO even if every line was written on.
I mostly buy and almost never sell so that's my perspective.
OP: Sellers are people too. Please don't be a monster.
Originally posted by: Ichinisan
Originally posted by: beardcore84
I love when I find stuff like that in games. My copy of MUSHA had a small review written in the back by the previous owner who was most likely a teenage boy. It was fun to read his review. i don't see why people get up in arms on this kind of stuff.
You have a picture of that?
Robert Hunter, wherever you are, nice review!
Edit: Sorry this image is so huge. I tried editing it three times to make it smaller but it won't get any smaller.
I love when I find stuff like that in games. My copy of MUSHA had a small review written in the back by the previous owner who was most likely a teenage boy. It was fun to read his review. i don't see why people get up in arms on this kind of stuff.
You have a picture of that?
Robert Hunter, wherever you are, nice review!
Edit: Sorry this image is so huge. I tried editing it three times to make it smaller but it won't get any smaller.
That's really cool
Originally posted by: Tom Cruise
I just checked and it was listed as video games and consoles > wholesale lots > games. The reason why I think it should be not as described is because the pictures hide any sort of damage and he made zero attempt to reveal the fact that they were marked on the high score pages. I would say that anything added after they left the factory would count as damage. But I guess well see.
The pictures do not "hide" the "pen writing". I posted these items with no knowledge of the writing. If the value of these items justified a full inspection, I would have listed them individually, instead of in a low cost and freely shipped BIN or best offer. I ALSO WOULD HAVE MADE SUCH AN INSPECTION IF YOU ASKED ME TO BEFORE BUYING. It says in my listing "ask any questions". If only a few of the toss in items in a lot listing interest you and if the condition of those toss in items is important to you and if the picture only shows one view of those items, don't you think you need to make an inquiry before you develop such a specific expectation of what the condition of those specific items is?
I did not charge you for shipping. As far as I can tell there is no way for me to charge you for return shipping at this point either. But both of those things cost me money.
There is no "well see" and this is not something that happens beyond your control or anonymously. If you stick to your claim eBay is going to side with you because you're the buyer and that's how eBay works. Either I voluntarily acquiesce or eBay forces me to.
But the idea behind the communication process is that we actually come to an agreement. Do you believe you are entitled to a refund? Does it make sense to you that I will have paid to ship this to you and paid to have it shipped back to me? Does it make sense that I compromised with you on the price, followed your specific instructions on packaging the items, and promptly and securely shipped these to you, only to find out over a week later that you found pen writing and want to call the whole thing off? Do you accept ANY of the risk in this transaction?
If you do not believe these things then you should cancel your refund request on eBay. If you do believe these things and think it is fair for you to maintain this complaint then you need to never buy from me again.
.. On planet Earth, regardless of what's right or wrong or who's who or how much money anything is worth, I happen to think these high scores are really neat and contribute positively to the artifact of these manuals. I reposted your photos on atariage:
http://atariage.com/forums/topic/273915-ebay-returns/
It is a set of used items, and given the age of them the condition are out of this world. They're listed as used and nothing is deceptive or lacking in the listing to the level of being worth opening a case. Being one of those scary ebay trolls people grumble about how sellers get the shaft from ingrates is where this sits. So what if there are scores written in the book? They're written in the part of the book meant for scores and notes. This would be considered not only acceptable wear and tear but also general and proper use of a product intended by the manufacturer. If you were that concerned you should have asked a question about that first and having not done that and paid that's your fault, not his.
With the comments in this thread including from staff saying you're in the wrong you really need to if you opened up a case on this put your big boy pants on and close it out as you're being a little brat about it. As someone who sells their old stuff on ebay for years now too, nitpicking kids like yourself scare the crap out of me because no matter how good a listing is within the rules eventually ebay is going to eventually due to people like you take a seller out behind the barn and rob and beat their ass and get away with it.
Maybe you could all do us a favor and tell us your ebay id so we can block you if that's how you operate.
...
Maybe you could all do us a favor and tell us your ebay id so we can block you if that's how you operate.
Exactly what I was thinking, and I've never blocked anyone before.