Ebay dispute - Bought a sealed that said it had no damage but arrived damaged
Hey everyone,
It seems there have been a lot of people asking for advice on their Ebay transaction that didn't go to well and now I am having one.
Long story short. I bought a sealed game from a user on Ebay who has 239 100% rating and before I bought the game I asked him if there was damage to the box and he said there wasn't any. The listing only had the front and back images of a GBC game.
I received the game a few days ago and have been going back and forth with him ever since. The box looks to have been smashed. You can see a crease on one side of the box and another crease stretching from the side of the box to the front about 1/4 an inch. In other words there is damage to the box. There are also a few needle sized pin holes in the shrink wrap.
At one point during our conversation he admitted that there was damage after he said there was no damage before I bought the game.
I asked him what we should do and he said there are no refunds. I basically said, there was damage on the box and suggest a small discount. He refused and asked me to send him pictures of the damage. After sending him multiple pictures and him denying seeing the damage in the pictures he finally said he would offer a full refund or I need to keep the game. He proceeded to say that Ebay would side with him because he provided all the proper images that I asked for.
If I keep the game it sends him a message saying he can bully people and win, whereas if I return the game I'm concerned he will say something like, it was damaged when I shipped it to him. Also, if I keep the game, do I rate him bad as I am almost certain he will rate me bad as well. So that's my dilemma.
Don't know if it's against Ebay's policies to share conversation with other users or not, otherwise I should share our back and forth to better show this situation.
It seems there have been a lot of people asking for advice on their Ebay transaction that didn't go to well and now I am having one.
Long story short. I bought a sealed game from a user on Ebay who has 239 100% rating and before I bought the game I asked him if there was damage to the box and he said there wasn't any. The listing only had the front and back images of a GBC game.
I received the game a few days ago and have been going back and forth with him ever since. The box looks to have been smashed. You can see a crease on one side of the box and another crease stretching from the side of the box to the front about 1/4 an inch. In other words there is damage to the box. There are also a few needle sized pin holes in the shrink wrap.
At one point during our conversation he admitted that there was damage after he said there was no damage before I bought the game.
I asked him what we should do and he said there are no refunds. I basically said, there was damage on the box and suggest a small discount. He refused and asked me to send him pictures of the damage. After sending him multiple pictures and him denying seeing the damage in the pictures he finally said he would offer a full refund or I need to keep the game. He proceeded to say that Ebay would side with him because he provided all the proper images that I asked for.
If I keep the game it sends him a message saying he can bully people and win, whereas if I return the game I'm concerned he will say something like, it was damaged when I shipped it to him. Also, if I keep the game, do I rate him bad as I am almost certain he will rate me bad as well. So that's my dilemma.
Don't know if it's against Ebay's policies to share conversation with other users or not, otherwise I should share our back and forth to better show this situation.
Comments
It's not the best to ask for partial refunds. Definitely make sure not to word it in any way that the seller can twist it as feedback extortion (i.e. "Give me a partial refund or I'll give you negative feedback"). Sellers can offer partial refunds, buyers really can't ask for them. There are shitty buyers out there just trying to scam a few free bucks. The seller might be being rude because he thinks you're trying to nickel and dime a freebie out of him for damage he sees as superficial. In cases where you get some great deal on a boxed game, then it arrives damaged, you have no real recourse to both get compensation and keep the game, which it sounds like what your ideal outcome is.
If you have a difficult transaction on Ebay, just open a significantly not as described case and let Ebay deal with it. They will side with you if the seller misrepresented the condition, seller will be forced to pay for return shipping, it sounds like you already have pictures proving the condition you received it in . Sellers can't leave negative feedback for buyers, so you're fine there.
If the seller offered you a full refund including shipping, I think they have made a fair effort to resolve this.
I wouldn't assume bullying right away. Maybe ignorance of / failure to understand details that are important to collectors.
If OP is unhappy with the game, I don't understand - why would you keep the game and elect to give negative feedback? It seems that the seller gave you a way out. Just return the game and take a refund.
Bad feedback should be reserved for sellers that don't want to offer a solution